PPPoE Error 711 — What It Means & How to Fix It

What Does This Error Mean?

Error 711 means Windows could not start the Remote Access Connection Manager service. This service is essential for all PPPoE, dial-up, VPN, and broadband connections managed through Windows. Without it, Windows cannot create or manage any kind of network connection. It is like trying to open a door when the hinges have been removed.

Affected Models

Windows XP
Windows Vista
Windows 7
Windows 8
Windows 10
All dial-up and PPPoE broadband connections

Common Causes

The Remote Access Connection Manager (RasMan) Windows service is stopped or disabled
A dependency service that RasMan needs (like Telephony or Plug and Play) is also stopped
A Windows system file needed by the Remote Access service is corrupted
Malware has disabled or modified essential Windows networking services
A recent Windows update has broken the RasMan service

How to Fix It

Open Services. Press Windows Key + R, type services.msc, and press Enter. Find Remote Access Connection Manager. If it is stopped, right-click it and select Start. Set Startup Type to Automatic.

This is the most direct fix for Error 711.
In the same Services window, also check Telephony and Secure Socket Tunneling Protocol Service. Make sure both are running. Right-click and Start any that are stopped.

RasMan depends on these services. If they are stopped, RasMan cannot start either.
Open Command Prompt as Administrator. Type: sfc /scannow and press Enter. Let it complete — this repairs corrupted Windows system files.

SFC (System File Checker) takes 10–15 minutes. Restart your PC when it finishes.
Run a malware scan. Some malware specifically disables Windows networking services. Use Windows Defender or Malwarebytes to scan your system.

A clean malware scan rules out deliberate service sabotage.
If the error appeared after a Windows update, try uninstalling the most recent update. Go to Settings > Windows Update > View Update History > Uninstall Updates.

Rolling back a recent update restores the service configuration to its previous working state.

When to Call a Professional

Error 711 is a Windows service and system issue — your ISP cannot help with this. If restarting the services and running SFC does not fix it, consult a local PC technician. In severe cases, a Windows repair installation may be needed, but this is rare.

Frequently Asked Questions

Can I fix Error 711 without being a computer expert?

Yes — the most common fix (starting the RasMan service) is straightforward. Open Services, find Remote Access Connection Manager, right-click, and click Start. If that does not work, the SFC scan step is also easy to run — just type a command and wait. Most users can fix Error 711 in under 10 minutes.

Error 711 keeps coming back every time I restart. How do I stop it?

Set the Remote Access Connection Manager service to start automatically. In the Services window, right-click RasMan, select Properties, and change Startup Type from Manual or Disabled to Automatic. This ensures Windows starts the service every time the PC boots.

Does Error 711 affect Wi-Fi connections too?

Error 711 primarily affects connections managed through Windows' dial-up and broadband interface. Wi-Fi connections managed by the wireless adapter driver are usually unaffected. However, if you use VPN software that relies on RasMan, those VPN connections will also fail.