What Does This Error Mean?

A Hayward OmniLogic showing offline usually lost its Wi-Fi connection after a router change or power outage. Reboot the OmniLogic MSP at the equipment pad, then re-enter your Wi-Fi credentials through the Hayward OmniLogic app or local touchscreen. Confirm the router broadcasts on 2.4 GHz — OmniLogic does not support 5 GHz.

Affected Models

Hayward OmniLogic
Hayward Omni Controller
Hayward OmniHub

Common Causes

Router replaced or Wi-Fi password changed — OmniLogic still has old credentials
OmniLogic only supports 2.4 GHz Wi-Fi — 5 GHz networks will not connect
DHCP lease lost after a power outage — IP address conflict
OmniLogic firmware update failed mid-process, corrupting Wi-Fi settings
Equipment pad located too far from the router — weak Wi-Fi signal

How to Fix It

Reboot the OmniLogic MSP.

At the equipment pad, locate the OmniLogic Master System Panel (MSP). Turn off its power at the breaker for 30 seconds, then restore power. Allow 2 minutes for the system to fully boot before checking the app.
Confirm 2.4 GHz Wi-Fi is available.

Log in to your router and verify a 2.4 GHz network exists and is active. If your router has a combined SSID, split it into separate 2.4 GHz and 5 GHz networks, then connect the OmniLogic specifically to the 2.4 GHz network.
Re-enter Wi-Fi credentials on the OmniLogic touchscreen.

On the OmniLogic local touchscreen (at the equipment pad), go to Settings > Wi-Fi and enter your current network name and password. This bypasses the app entirely and confirms connectivity from the device itself.
Re-pair in the Hayward OmniLogic app.

In the Hayward OmniLogic app, go to My Systems, remove the existing system, and tap Add System. Follow the on-screen steps to register your OmniLogic system with the Hayward cloud account. You will need your OmniLogic serial number (on the MSP label).
Improve Wi-Fi signal at the equipment pad.

If the equipment pad is far from the house router, Wi-Fi signal may be too weak. A Wi-Fi range extender or powerline Ethernet adapter can provide a stronger signal to the OmniLogic. OmniLogic also supports wired Ethernet if you can run a cable to the equipment pad.

When to Call a Professional

If OmniLogic cannot connect after a confirmed 2.4 GHz reconfiguration, and the local touchscreen also reports a Wi-Fi error, the OmniLogic Wi-Fi module may need replacement.