USB-C Output Not Charging Devices

How to Fix It

1. Press the USB power button to enable USB output.

   Find the USB output button on the power station — usually labeled USB or has a USB symbol. Press it once to activate all USB ports including USB-C. An indicator light or the display should confirm USB output is active. This button must be pressed every time the unit is powered on.

2. Use a USB-C Power Delivery cable.

   Charging laptops and fast-charging phones via USB-C requires a cable that supports USB Power Delivery (PD). A standard USB-C data cable (5V/0.9A) will not fast-charge and may not charge a laptop at all. Use a USB-C cable rated for at least 60W PD — the cable that came with your laptop charger is usually correct.

3. Check the USB-C wattage rating.

   Portable power stations have USB-C ports with different wattage ratings — commonly 60W, 100W, or 140W. If charging a laptop that requires 100W but the port is only rated for 60W, the laptop may charge very slowly or show 'not charging.' Check your laptop's USB-C power requirement and compare it to the power station's USB-C spec sheet.

4. Confirm the USB-C port is in output mode.

   Many power stations use the same USB-C port for both input (charging the station) and output (powering devices). If you are using the USB-C port that also charges the power station, connect only one cable at a time — some models require a settings toggle or automatically switch based on which is connected first. Check your power station manual for the correct port to use for device charging.

5. Test with a different cable and device.

   USB-C cables and ports can be damaged without visible signs. Test the USB-C output with a known-working cable and a phone (lower power requirement) to confirm the port is functional. If the phone charges but a laptop does not, the laptop requires more wattage than the port supplies. If nothing charges on any USB-C cable, the port has likely failed.