Canon Printer Error Code 2000 — What It Means & How to Fix It

What Does This Error Mean?

Error 2000 on a Canon printer means the scanner unit or top cover is open when the printer tried to start a print job. The printer detected that the cover is not fully closed and will not proceed until it is. Close the scanner unit firmly and the error will clear.

Affected Models

Canon PIXMA MG5700 Series
Canon PIXMA MG6800 Series
Canon PIXMA MG7700 Series
Canon PIXMA MX920 Series
Canon PIXMA TS8100 Series

Common Causes

The scanner lid or top cover was left open after replacing ink cartridges
The scanner unit did not close completely and the latch did not engage
A foreign object is preventing the cover from closing fully
The cover sensor inside the printer is dirty or faulty and reports the cover as open even when closed
The cover hinge is damaged and the cover cannot sit flat in the closed position

How to Fix It

Look at the printer and locate the scanner unit — the top portion that lifts to access the glass scanning surface.

On multifunction Canon PIXMA models, this is the flatbed scanner on top. It also provides access to the ink cartridges when tilted.
Close the scanner unit by pressing it down firmly until you hear it click or feel it seat completely.

Sometimes the cover seems closed but is resting on a slight obstruction. Press along the back edge where the latch is.
Check that no cables, paper edges, or objects are caught under the scanner lid preventing a full close.

A USB cable that has shifted can prevent the cover from closing — route cables away from the lid edges.
Press the printer's OK or Resume button to clear the error. The printer should return to ready state.

If the error clears, try printing a test page to confirm the printer is operating normally.
If the error persists with the cover visibly closed, power cycle the printer — turn it off, wait 30 seconds, and turn it back on.

A full power cycle resets all sensors. If error 2000 still shows, the cover sensor may need professional cleaning or replacement.

When to Call a Professional

Error 2000 almost always resolves by simply closing the cover properly. If the cover physically closes but the error persists, the cover-open sensor may be dirty or faulty. A technician can clean or replace the sensor — usually a minor repair costing less than $50.

Frequently Asked Questions

Why does error 2000 show right after I replaced the ink cartridges?

After replacing cartridges, it is easy to close the inner cartridge cover but forget to close the outer scanner unit fully. Make sure both the inner access flap and the outer scanner lid click closed after every cartridge change.

Can I print without the scanner unit if it is broken?

If the scanner lid is physically broken and cannot close, the printer's cover sensor will keep triggering error 2000. There is no user-accessible bypass for this sensor. The lid or sensor would need to be repaired for the printer to function.

Does error 2000 affect the scanning function?

In a sense — the scanner unit being open obviously means you cannot scan. But error 2000 specifically affects printing as well. Until the scanner lid is closed and the sensor is satisfied, the printer will not print either.