Canon Printer Error 2148 — What It Means & How to Fix It

What Does This Error Mean?

Canon error 2148 is a cloud service or app connection error. It means the printer's built-in apps — such as Canon Print, Google Drive printing, or other online services — cannot connect to Canon's servers. This error only affects online features. Regular printing from your computer or phone is not impacted.

Affected Models

Canon Pixma TR8620
Canon Pixma TR4520
Canon Pixma TS8320
Canon Pixma MG7720
Canon Maxify MB5420

Common Causes

Canon's cloud service servers are temporarily down for maintenance or experiencing an outage
The printer has lost its Wi-Fi connection and cannot reach the internet
The network's firewall or router is blocking the printer from reaching Canon's servers
The Canon account linked to the printer has expired, been deactivated, or has a login issue
The printer's firmware is outdated and is no longer compatible with Canon's current cloud API

How to Fix It

Check if Canon's cloud services are currently having an outage. Visit Canon's support website or do a quick web search for 'Canon cloud service down' to see if others are reporting the same issue.

If Canon's servers are down, there is nothing you can do but wait. The error will clear on its own when the service is restored.
Verify the printer is connected to Wi-Fi. Print a network configuration page from the printer's settings menu and confirm the IP address and connection status.

On most Canon Pixma models, go to Setup > Device Settings > LAN Settings > Print LAN Details.
Restart your router and the printer. Turn both off, wait 30 seconds, turn the router on first, wait for it to fully start, then turn the printer on.

This refreshes the network connection and often resolves transient connectivity issues.
Log in to your Canon account at account.id.canon.com and confirm that the account is active and your printer is still registered under it.

If you changed your Canon account password recently, the printer may need to be re-authenticated with the new credentials.
Check for a firmware update for your printer. An outdated firmware version may be incompatible with Canon's current cloud service. Update firmware through the printer's Setup menu under Firmware Update.

The printer must be connected to the internet to download a firmware update. If it cannot connect due to error 2148, you may need to update via a USB connection from your computer using Canon's software.

When to Call a Professional

Error 2148 is an online services error, not a hardware fault. No professional repair is needed. If you cannot resolve the network or account issue yourself, Canon's online support chat can walk you through verifying your account and firewall settings.

Frequently Asked Questions

Can I still print normally while error 2148 is showing?

Yes — error 2148 only affects the printer's online apps and cloud print features. Printing directly from your computer using a USB cable or Wi-Fi connection works fine. Mobile printing through AirPrint or the Canon Print app using your local Wi-Fi also continues to work.

Does error 2148 mean my printer is broken?

No — error 2148 is a connectivity issue between the printer and Canon's internet servers. The printer itself is working perfectly. Think of it like your TV streaming service being unavailable — the TV is fine, the streaming server is having a problem.

I fixed my Wi-Fi connection but error 2148 is still showing. Why?

Some routers have parental controls or firewall settings that block printers from reaching external internet addresses. Check your router settings for any website blocking rules that might be preventing the printer from contacting Canon's servers. Also check that your DNS settings are not redirecting cloud service addresses incorrectly.