Canon Printer Error 2150 — What It Means & How to Fix It

What Does This Error Mean?

Error 2150 on Canon printers indicates a paper jam or paper feeding problem. Paper is either stuck inside the printer or failed to feed through correctly. You need to locate and remove the jammed paper before printing can resume.

Affected Models

Canon Pixma MG6820
Canon Pixma MG7720
Canon Pixma TS8220
Canon Pixma TS9520
Canon Pixma PRO-100

Common Causes

A sheet of paper became stuck between the printer rollers during feeding
Multiple sheets of paper fed at once and became jammed
The paper is too thick, too thin, or the wrong type for the tray being used
A small piece of torn paper from a previous jam is still inside the printer
The paper rollers are worn and are not gripping paper consistently

How to Fix It

Turn the printer off and unplug it. Never try to remove jammed paper from a powered-on printer — this can damage the rollers.

The printer must be off to safely reach inside and remove paper.
Gently open all access panels — the front cover, rear access panel, and paper tray. Look for any paper you can see from any angle.

Paper can jam in multiple locations — check all visible areas thoroughly.
Slowly and gently pull the jammed paper in the direction it was traveling — usually straight out toward you from the front. Use both hands and pull steadily without jerking.

Do not pull paper against the direction of travel — this can tear it and leave fragments inside.
After removing the paper, look inside with a flashlight for any torn fragments or small pieces. Even a tiny scrap can cause repeated jam errors.

A small piece of paper that you cannot see can cause the printer to report a jam every time you try to print.
Plug the printer back in, turn it on, and run a test print. If the error is gone, reload your paper and resume printing.

If the error returns immediately without any paper loaded, there may be a fragment still inside the printer.

When to Call a Professional

Error 2150 is almost always a simple paper jam you can clear yourself. You do not need a repair technician. If paper jams happen constantly even with correct paper loaded, the rollers may be worn and need professional cleaning or replacement.

Frequently Asked Questions

My paper jams repeatedly. What is causing this?

Frequent paper jams usually have one of three causes. First, the paper may be the wrong type or size for your tray — always use paper within the printer's supported range. Second, the paper may be loaded incorrectly or the guides are too loose. Third, the rubber rollers that grip the paper may be worn, glazed, or dirty and need cleaning.

How do I clean Canon printer rollers to prevent jams?

You can clean the rollers using the built-in roller cleaning function. Go to Setup > Maintenance > Roller Cleaning and follow the prompts. The printer will run paper through to clean the rollers. For manual cleaning, dampen a lint-free cloth with water, wring it out well, and gently wipe the visible rubber rollers.

Can I prevent paper jams by using a specific type of paper?

Yes. Using standard weight copy paper (80 gsm for most printers) is the safest choice. Very thin paper (below 75 gsm) is more prone to jamming because it can crumple in the feed path. Very heavy paper needs to be fed through special trays designed for heavy media. Always check your printer's manual for the supported paper weight range.