Canon Printer Error Code 2700 — What It Means & How to Fix It

What Does This Error Mean?

Canon error 2700 means the printer's cover is open, or the printer thinks the cover is open. The printer cannot operate with the cover open because it is a safety feature to protect the print head. This is usually a simple fix — just close the cover fully.

Affected Models

Canon PIXMA MG series
Canon PIXMA TR series
Canon PIXMA TS series
Canon PIXMA MX series
Canon PIXMA iP series

Common Causes

The front cover or ink cartridge cover is not fully closed after changing cartridges
A piece of paper or debris is preventing the cover from closing completely
The cover's safety latch or sensor has become dirty and is not detecting the closed position
The cover hinge has become loose or misaligned so it does not close flush
The cover detect sensor inside the printer has developed a fault

How to Fix It

Open the printer cover completely, then close it firmly until you hear or feel it click into place. Make sure it is fully shut with no gaps.

A cover that is almost closed but not fully latched will still trigger this error. Press it firmly until it clicks.
Check for paper scraps or debris in the cover hinge area. Even a small torn piece of paper can prevent the cover from closing completely.

Use a flashlight to look inside the cover area. Tweezers work well for removing small pieces of stuck paper.
Open and close the cover several times slowly, feeling for resistance or anything that prevents full closure.

If the cover feels like it is hitting something, there is likely an obstruction inside the printer. Check for jammed paper before proceeding.
Clean around the cover latch and the sensor area with a dry cotton swab. Dust and ink residue can prevent the sensor from registering the cover as closed.

The sensor is usually a small plastic tab or optical sensor near the latch point of the cover.
Turn the printer off, wait 30 seconds, and turn it back on. Then close the cover again and see if the error clears.

A power cycle resets the sensor readings. Sometimes the sensor gets stuck in an open-detected state that a restart can clear.

When to Call a Professional

Error 2700 is almost always resolved by properly closing the cover or removing an obstruction. If the cover is clearly closed but the error persists, the cover sensor may be faulty — contact Canon Support at usa.canon.com/support for warranty service.

Frequently Asked Questions

Why does my Canon printer think the cover is open when it is closed?

The cover detect sensor may be dirty or slightly misaligned. Cleaning around the latch and sensor area (Step 4 above) usually resolves this. If the printer was dropped or knocked, the sensor mechanism may have shifted slightly — gentle physical adjustment may be needed.

Can I print with the cover open?

No. The cover open detection is a safety lock — the printer will not operate while it detects an open cover. This protects the print head and cartridges from being touched during printing, which could cause damage or injury. You must have the cover fully closed before printing can begin.

I just changed the ink cartridges. Now I get error 2700. What happened?

Most likely the cover was not fully closed after you replaced the cartridges. Push the cover firmly until you hear it click — it needs more force than you might expect. If debris fell into the printer during the cartridge change, remove it before closing.