Canon Printer Error E63 — What It Means & How to Fix It

What Does This Error Mean?

Error E63 on a Canon printer is a paper output error. The printer cannot eject the printed page into the output tray. The output mechanism — the rollers that push finished pages out — has stalled or jammed.

Affected Models

Canon PIXMA MG3600 Series
Canon PIXMA MG5700 Series
Canon PIXMA TS6300 Series
Canon imageCLASS MF240 Series
Canon PIXMA TR8500 Series

Common Causes

A printed page is stuck in the output path and blocking the exit rollers
The output tray is full and printed pages are backing up into the printer
The output rollers have worn smooth and can no longer push pages out effectively
A small piece of paper or debris is lodged in the output roller mechanism
The output motor or its gear train has failed

How to Fix It

Power off the printer. Open the output tray fully and check if any printed pages are stuck inside the printer near the output slot.

Gently pull any stuck page out in the direction of travel — forward, toward you — to avoid tearing.
Clear the output tray if it is full. Remove all printed pages and make sure the tray is clear and properly extended.

An overfull output tray is a surprisingly common cause of output errors. Printed pages can stack up and press back against the exit rollers.
Check for any small pieces of torn paper or debris near the output slot. Use a flashlight to look deep into the exit area.

Even a tiny scrap of paper caught in the output rollers can cause a jam on the next print job.
Power the printer back on and run a test print. Listen for normal paper movement sounds — the printer should sound smooth and regular.

A squeaking, grinding, or clicking sound from the output area suggests a worn roller or debris still present.
If the output area is clear but the error persists, try a full factory reset on the printer and test with a simple single-page document.

A reset clears any stuck state in the printer's internal logic that may be falsely reporting an output error.

When to Call a Professional

If clearing the output path and resetting the printer does not fix E63, the output motor or roller assembly may need replacement. This repair typically requires partial disassembly of the printer. A Canon service center can diagnose and repair the output mechanism.

Frequently Asked Questions

What is the output path in a printer?

The output path is the route a page takes after it has been printed — from the print head area to the output tray. A set of rollers grabs the printed page and pushes it forward into the tray. If these rollers fail or are blocked, the page cannot exit and the printer shows an output error like E63.

Can E63 damage my printed pages?

If a page is stuck in the output path when the error occurs, it may be partially creased or wrinkled when you remove it. The ink should not be damaged unless the page is dragged back across wet ink. Most pages can be removed without significant damage if you pull them out gently.

Why does E63 happen on the first page when the output tray is empty?

If the error appears even with an empty output tray and no visible jam, the issue is most likely worn output rollers. Worn rollers fail to grab the page properly, causing it to stop partway through the exit. This happens gradually — you may notice pages occasionally not ejecting cleanly before the error appears.