Epson Printer Error Code 0x98 — What It Means & How to Fix It

What Does This Error Mean?

Epson error 0x98 means the printer encountered a fatal internal error and stopped working. This is a critical firmware or hardware error that requires immediate attention. The printer cannot complete any jobs until this error is cleared or resolved.

Affected Models

Epson WorkForce Pro WF-3720
Epson WorkForce Pro WF-3730
Epson WorkForce Pro WF-4720
Epson WorkForce Pro WF-4730
Epson WorkForce WF-2850

Common Causes

The printer's firmware has become corrupted and is causing an internal system fault
A hardware component inside the printer has failed, preventing normal operation
The print head has experienced an unrecoverable error during a print or cleaning cycle
A power surge damaged the printer's internal electronics
An interrupted firmware update left the printer in an unstable state

How to Fix It

Turn off the printer and unplug the power cord from the wall. Wait 5 full minutes before plugging it back in.

Some 0x98 errors are caused by a temporary firmware crash that a full power drain can clear.
Hold down the power button while plugging the printer back in to attempt a firmware reset. Release after the printer begins to initialize.

This varies by model — check your printer's manual or Epson's support page for the exact key combination for a firmware reset.
Update the printer firmware using a computer. Visit epson.com/support, search your printer model, and download the latest firmware update. Run it while the printer is connected via USB.

A fresh firmware installation overwrites the corrupted firmware and often resolves 0x98 errors.
Run the Epson Print and Scan Doctor (Windows) or Epson Printer Utility (Mac). These tools can detect and automatically repair common printer software issues.

Download Epson Print and Scan Doctor for free from epson.com/support.
If firmware update and utility repair do not help, contact Epson Support. Provide the printer model and the exact error code to get targeted assistance.

Epson support may be able to guide you through a deeper firmware recovery process not available through standard menus.

When to Call a Professional

Error 0x98 is a serious error that often requires professional service or firmware recovery. If the steps below do not resolve it, contact Epson Support at epson.com/support or call 1-800-463-7766. If your printer is under warranty, this type of error may qualify for a free repair or replacement.

Frequently Asked Questions

Is error 0x98 the same as error 0x97?

Both are critical internal errors, but they point to slightly different internal failures. 0x97 is very common and is often fixed by a firmware update or motherboard cleaning. 0x98 can indicate a different component failure. The troubleshooting steps are similar, but 0x98 may be harder to resolve without professional service.

Can I get my Epson printer repaired under warranty for this error?

Yes, if it is within the one-year warranty period. Visit epson.com/warranty-lookup and enter your serial number to check warranty status. For errors like 0x98 that indicate a hardware fault, Epson typically covers repairs at no cost within the warranty period.

Is it worth repairing an Epson printer that shows error 0x98?

It depends on the printer's age and model. For entry-level inkjet printers that cost $80 to $150 new, repair costs often exceed replacement. For business models like the WorkForce Pro series ($200+), a warranty repair or motherboard service is usually worthwhile. Get a repair estimate first — if it is more than half the printer's replacement cost, buying new makes more sense.