HP Printer Error Code 0xC19A0060 — What It Means & How to Fix It

What Does This Error Mean?

Error 0xC19A0060 is an ink system error on HP printers. It means the printer detected a problem with one of the ink cartridges or the ink delivery system. Printing stops until the issue is resolved — usually a bad cartridge, a clogged ink system, or the print head.

Affected Models

HP Officejet Pro 8710
HP Officejet Pro 8720
HP Envy 5540
HP Envy 7640
HP Deskjet 3755

Common Causes

An ink cartridge is not seated correctly and has a poor connection with the printer's contacts
One or more ink cartridges are empty or have reached a critically low level
The ink cartridge is a refilled or third-party cartridge that is not recognized by the printer
The electrical contacts on the cartridge or in the cartridge slot are dirty
The print head has a blockage or clog that is preventing ink from flowing normally

How to Fix It

Remove all ink cartridges. Turn the printer on, wait for the carriage to stop moving, then lift the access door. Carefully remove each cartridge one at a time.

Handle cartridges by their sides — avoid touching the copper-colored contacts or the ink nozzles.
Clean the cartridge contacts. Use a dry, lint-free cloth to gently wipe the copper contacts on the cartridge and the matching contacts in the cartridge slot.

Dirty contacts are a very common cause of ink system errors. Even a tiny smudge can prevent the printer from reading the cartridge correctly.
Reinsert each cartridge firmly until it clicks into place. Close the access door and wait for the printer to initialize.

A cartridge that is not fully seated will show an ink error. Make sure each one clicks in completely.
If the error persists, replace the cartridge that the printer identifies as the problem. Check the printer's control panel or the HP Smart app to see which color is causing the issue.

Use genuine HP cartridges rather than refilled or third-party ones. HP printers are known to reject non-genuine cartridges.
Run the HP Print and Scan Doctor tool. Download it free from support.hp.com. It can diagnose and sometimes automatically fix ink system errors.

This free HP tool runs on Windows and Mac and can fix many software-level printer issues automatically.

When to Call a Professional

If you have tried new genuine HP cartridges and the error persists, the print head or ink system board may have a fault. HP offers a printer replacement program under warranty for some ink system errors. Contact HP Support at support.hp.com and have your printer model and serial number ready.

Frequently Asked Questions

Can I use third-party ink cartridges in my HP printer?

Technically yes, but HP printers are designed to work best with genuine HP cartridges. HP firmware updates have been known to block certain third-party cartridges. If you get ink system errors with a third-party cartridge, try a genuine HP cartridge to confirm whether that is the cause.

My cartridge is brand new and still shows this error. Why?

A brand new cartridge can still cause this error if the seal on the cartridge was not fully removed, if the contacts are dirty, or if the cartridge is defective. Make sure the plastic pull-tab seal is completely removed from the cartridge before installing. Also check that the contacts in the cartridge slot are clean.

Is 0xC19A0060 covered under HP's warranty?

HP ink system errors can be covered under warranty if the printer is still within its warranty period. Contact HP Support at support.hp.com with your printer's serial number. HP has been known to offer replacement printers for persistent ink system failures on printers under warranty.