HP Printer Error Code 87 — What It Means & How to Fix It

What Does This Error Mean?

Error 87 on an HP printer indicates a paper pickup or feed problem. The printer tried to pick up a sheet of paper but either picked up multiple sheets at once or failed to feed a sheet at the right time. This is usually caused by worn pickup rollers or paper that is not loaded correctly.

Affected Models

HP LaserJet 4000 Series
HP LaserJet 4050 Series
HP LaserJet 4100 Series
HP LaserJet 5000 Series
HP LaserJet Enterprise M600 Series

Common Causes

Worn or glazed pickup rollers that can no longer grip individual sheets of paper
Paper loaded incorrectly in the tray — too much paper, wrong size, or not aligned
Multiple sheets of paper are sticking together and being picked up at once (multi-feed)
The paper type loaded does not match the tray settings configured in the printer menu
Static buildup in the paper stack is causing sheets to cling together

How to Fix It

Remove all paper from the tray that the printer was attempting to use. Fan the stack of paper by bending it slightly — this separates sheets and removes static.

Hold the paper stack and riffle through the edges like a deck of cards. This is the single most effective way to prevent multi-feed.
Check that the paper guides in the tray are snug against the edges of the paper stack. Guides that are too loose allow paper to skew as it feeds.

The guides should touch the paper but not compress it. If the paper is buckled or bowed in the tray, the guides are too tight.
Verify the paper type and size settings in the printer's control panel match what is actually loaded in the tray.

An incorrect size setting causes the printer to time the paper feed incorrectly, which can trigger error 87.
Open the printer's paper path covers and inspect for any leftover scraps of paper from previous jams. Even a tiny fragment can interfere with paper feeding.

Use a flashlight to look deep into the paper path. Torn bits of paper hide easily in dark corners.
Clean the pickup rollers. Open the paper tray and locate the rubber roller(s) above it. Wipe the roller surface with a slightly damp lint-free cloth to remove dust and glaze buildup.

A glazed roller has a shiny, hard surface. Cleaning restores grip. If the rubber is cracked or worn flat, the roller needs replacement.

When to Call a Professional

If the error persists after cleaning and reloading paper, the pickup rollers are likely worn out and need replacement. Pickup roller kits for most HP LaserJet models cost $15 to $40 and can be installed without special tools. A technician can replace the rollers in under 30 minutes if you prefer professional service.

Frequently Asked Questions

How do I know if the pickup rollers are worn out?

Pick up the roller and spin it with your finger. A good roller has a grippy, rubbery feel and a slightly matte surface. A worn roller feels smooth, slick, or hard — like plastic rather than rubber. If the roller surface is glossy, it needs replacement.

Does the paper brand matter?

Yes — cheap or generic paper often has more dust and rougher edges, which causes feeding problems. HP recommends using laser-grade paper rated at 20 lb (75 g/m²) or higher. If you recently switched paper brands and the error started, try switching back or using a different paper.

Can humidity cause error 87?

Yes. Paper that has absorbed moisture becomes soft and wavy, which makes sheets stick together and feed poorly. Store paper in a cool, dry place in a sealed wrapper or box. If your paper feels limp or curled, it has absorbed moisture and should be replaced.