96
HP Printer
Severity: MinorWhat Does This Error Mean?
Error 96 on HP printers means the printer detected an ink cartridge problem. This is similar to error 95 but typically points specifically to a cartridge that the printer cannot recognize or communicate with. The fix is usually removing, cleaning, and reinserting the cartridge — or replacing it.
Affected Models
- HP Deskjet 2600
- HP Deskjet 3700
- HP Envy 6000
- HP Envy 6058
- HP Tango
Common Causes
- The ink cartridge's chip or contacts are dirty and cannot be read by the printer
- The cartridge is not a genuine HP cartridge and is being rejected by the printer
- The cartridge has been installed in the wrong slot
- A cartridge that is past its expiration date is triggering a compatibility error
- The printer's cartridge slot contacts are bent or damaged, preventing a proper connection
How to Fix It
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Turn the printer on and open the ink cartridge access door. Wait for the carriage to stop moving before reaching inside.
Never reach into the printer while the carriage is still moving during startup.
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Remove the cartridge that the error indicates. If the printer display or HP Smart app shows which color is affected, remove that one first.
If you are not sure which cartridge is causing the problem, remove and check all of them.
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Clean the contacts on the cartridge. Use a dry, lint-free cloth and gently wipe the copper contacts on the bottom of the cartridge.
Ink residue or fingerprints on the contacts are a very common cause of recognition errors.
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Reinsert the cartridge firmly. Make sure you are inserting it into the correct slot and that it clicks all the way in.
Each slot is labeled — check the icon above each slot to confirm you are placing the black cartridge in the black slot and color in the color slot.
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If cleaning does not work, replace the cartridge with a new genuine HP cartridge. Check the cartridge number on the HP Smart app or on the sticker inside the cartridge door.
Using the wrong cartridge number for your model is a common mistake. Always verify the correct part number before purchasing.
When to Call a Professional
Error 96 is almost always fixable at home. If replacing with a genuine HP cartridge does not fix the error, the cartridge slot contacts inside the printer may be damaged. HP Support at support.hp.com can advise on repair options or warranty replacement.
Frequently Asked Questions
What is the difference between HP error 95 and error 96?
Both errors indicate an ink cartridge problem, but error 96 more specifically points to a cartridge recognition or communication failure. Error 95 is a broader cartridge error that can also cover empty or low cartridges. The troubleshooting steps are nearly identical for both.
How can I tell which cartridge is causing the error?
Open the HP Smart app on your phone or computer — it shows the status of each individual cartridge with color-coded indicators. The printer display may also show a specific cartridge color if the error is isolated to one. Alternatively, remove one cartridge at a time, reinsert, and see if the error clears.
Are refilled cartridges safe to use in HP printers?
HP does not officially support refilled or third-party cartridges. Some refilled cartridges work fine, but others trigger error codes because the chip does not match HP's specifications. If you are getting error 96 with a refilled cartridge, the simplest fix is to switch to a genuine HP cartridge.