97
HP Printer
Severity: MinorWhat Does This Error Mean?
Error 97 on HP printers indicates an ink cartridge failure or incompatibility. The printer found a cartridge that it cannot accept — either because it is the wrong type, is defective, or has reached the end of its life. Replacing the problem cartridge with a fresh, compatible one is typically the solution.
Affected Models
- HP Deskjet 2700
- HP Deskjet Plus 4100
- HP Envy 6000
- HP Envy Pro 6400
- HP Tango
Common Causes
- The ink cartridge has expired — HP cartridges have a use-by date after which they may be rejected
- The cartridge is a counterfeit or clone that does not match HP's specifications
- The cartridge was previously used in a different printer model and is not compatible
- The cartridge suffered physical damage — a cracked body or bent contacts — that causes errors
- The printer received a firmware update that tightened cartridge compatibility rules
How to Fix It
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Check the expiration date on the cartridge. It is printed on the side of the cartridge box and sometimes on the cartridge itself. Expired cartridges should be replaced.
HP cartridges can expire even if they were never opened. Ink degrades over time, and the chip may also time out.
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Remove the cartridge, inspect it carefully, and check for any visible damage — cracks, ink leaks, or bent contacts.
A cartridge with a cracked body or damaged contacts should be replaced. Do not try to use a physically damaged cartridge.
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Clean the cartridge contacts with a dry, lint-free cloth. Wipe gently across the copper-colored area at the bottom of the cartridge.
Even a small amount of ink or residue on the contacts can prevent the printer from reading the cartridge chip correctly.
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Reinsert the cartridge and make sure it clicks firmly into the slot. If it does not click, it is not fully seated.
A cartridge that looks installed but is not fully clicked in will cause cartridge errors.
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Replace the cartridge with a new, genuine HP cartridge with the correct part number for your printer model. The correct number is on a sticker inside the cartridge access door.
If you are unsure of the correct cartridge number, the HP Smart app will show you the right one for your printer.
When to Call a Professional
Error 97 is almost always resolved by replacing the cartridge — no technician is needed. If a fresh genuine HP cartridge in the correct slot still shows error 97, contact HP Support at support.hp.com. The cartridge slot contacts inside the printer may need inspection.
Frequently Asked Questions
Can I still use an expired HP ink cartridge?
HP printers may reject cartridges past their expiration date, triggering error 97. Even if the printer accepts it, expired ink can produce poor quality prints — colors may look faded or incorrect. For best results, use cartridges within their recommended lifespan.
How do I find the correct cartridge number for my HP printer?
Open the ink cartridge access door on your printer and look for a sticker inside — it shows the correct cartridge numbers. You can also open the HP Smart app on your phone or computer, select your printer, and go to Supplies to see the exact model numbers. Alternatively, search hp.com with your printer model name.
Why would a firmware update cause my cartridge to stop working?
HP releases firmware updates that can change how strictly the printer validates cartridges. Some updates have caused previously working cartridges — particularly third-party ones — to be rejected. If error 97 appeared right after a firmware update, switching to a genuine HP cartridge is the most reliable solution.