Ice Maker Not Working
Whirlpool Refrigerator
Severity:What Does This Error Mean?
Check that the ice maker's shut-off arm is in the down (On) position and the freezer is at or below -12°C (10°F). Also check the water supply line and replace the water filter if it has not been changed recently.
Affected Models
- Whirlpool French Door Refrigerator
- Whirlpool Side-by-Side Refrigerator
- Whirlpool Bottom Mount Refrigerator
Common Causes
- Ice maker shut-off arm in the raised (Off) position
- Freezer temperature too warm — above -12°C (10°F)
- Water supply valve closed or water line kinked
- Water filter clogged — insufficient flow to fill mould
- Ice clumped in bin — full sensor triggered
How to Fix It
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Check the shut-off arm.
Look inside the freezer for the ice maker — there is a wire shut-off arm on the side. If the arm is in the raised position, ice production is disabled. Lower the arm to the down position to enable the ice maker.
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Verify freezer temperature.
The Whirlpool ice maker requires the freezer to be -12°C (10°F) or below to function. Set the freezer to -18°C (0°F) for reliable ice production. After a temperature change, allow 24 hours before expecting ice.
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Inspect the water supply line.
Pull the fridge away from the wall and check the thin plastic or copper water supply line. Confirm the shut-off valve is fully open. Straighten any kinks — a kinked line provides insufficient pressure to fill the ice mould.
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Replace the water filter.
A clogged filter reduces water pressure to the ice maker. Whirlpool recommends replacing the filter every 6 months or after 750 litres (200 gallons). After replacing, run the ice maker through one or two cycles and discard the first batch.
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Clear ice clumps from the bin.
Remove the ice bin and break up any large ice clumps. A solid block of ice can jam the auger and activate the shut-off arm prematurely. Empty the bin, clean it, and reinsert.