Camera Offline
Arlo Security Camera
Severity:What Does This Error Mean?
An Arlo camera showing offline is usually caused by a WiFi dropout, the camera being out of range, or a dead battery. Check the battery level, move the camera closer to the router or SmartHub, and restart the camera.
Affected Models
- Arlo Pro 4
- Arlo Pro 5
- Arlo Ultra 2
- Arlo Essential
- Arlo Go 2
- Arlo Q
Common Causes
- Camera out of WiFi or SmartHub range
- Dead or critically low battery
- Router or SmartHub restarted — camera lost pairing
- WiFi network changed or password updated
- Firmware update in progress
How to Fix It
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Check the battery level.
In the Arlo app, tap the camera and check its battery status. If the battery is critically low or dead, the camera will appear offline. Charge or replace the battery and wait a few minutes for the camera to reconnect.
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Verify your WiFi or SmartHub is online.
Check that your router or Arlo SmartHub has power and is connected to the internet. Other devices on the same network should be able to browse the web. Restart the SmartHub by unplugging it for 10 seconds.
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Move the camera closer to the hub or router.
Arlo cameras have a limited wireless range — thick walls and long distances cause dropouts. Temporarily bring the camera within 3 metres of the hub and see if it reconnects in the app. If it does, the permanent location is out of range — consider a WiFi extender.
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Restart the camera.
Remove the battery (or unplug a wired model), wait 10 seconds, and reinsert. The camera will take up to 2 minutes to reconnect and appear online in the app.
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Re-sync the camera in the Arlo app.
If the camera still shows offline after restarting, open the Arlo app, go to Device Settings for that camera, and select Sync. For SmartHub models, press the Sync button on the hub and then the Sync button on the camera.