Camera Offline
Reolink Security Camera
Severity:What Does This Error Mean?
A Reolink camera offline is usually caused by a WiFi dropout, a router restart that changed the IP address, or the camera being too far from the router. Power-cycle the camera and router, then recheck the Reolink app.
Affected Models
- Reolink Argus 3 Pro
- Reolink E1 Pro
- Reolink RLC-810A
- Reolink Duo 3 PoE
- Reolink TrackMix
Common Causes
- WiFi router restarted — camera lost its IP address
- Camera out of WiFi range
- Power interruption left camera unresponsive
- Reolink app not updated after firmware change
- PoE switch or NVR lost connection to the camera
How to Fix It
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Power-cycle the camera.
Unplug the camera's power cable (or PoE cable), wait 15 seconds, and reconnect. For battery models, hold the power button for 5 seconds to restart. Wait 60 seconds for the camera to fully reconnect.
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Restart your router.
Unplug the router for 30 seconds and plug it back in. Wait 2 minutes for the network to stabilise. A router restart often resolves IP address conflicts that take cameras offline.
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Check WiFi signal.
In the Reolink app, open the camera and go to Device Settings > WiFi Signal. A signal below -70 dBm is too weak for reliable operation. Move the camera closer to the router or install a WiFi extender.
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Assign a static IP address.
Frequent offline issues after router restarts are often caused by the router assigning a new IP each time. Log in to your router admin page and reserve a static IP for the camera's MAC address. This prevents IP address changes that take the camera offline.
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Re-add the camera if still offline.
If the camera is still offline after power cycling, delete it from the Reolink app and re-add it as a new device. Follow the in-app setup prompts — this takes about 5 minutes.