Not Connecting to WiFi
Ring Smart Doorbell
Severity:What Does This Error Mean?
Most Ring doorbell models connect on 2.4 GHz WiFi — only Pro and Elite models also support 5 GHz. Make sure your phone is on the correct band, open the Ring app, and use Device Health > Reconnect to WiFi to re-pair.
Affected Models
- Ring Video Doorbell 4
- Ring Video Doorbell Pro 2
- Ring Video Doorbell Wired
- Ring Video Doorbell 3
Common Causes
- Doorbell connecting to wrong WiFi band
- WiFi password changed since initial setup
- Router broadcasting a combined 2.4/5 GHz SSID that confuses the doorbell
- Doorbell too far from the router during setup
- Ring app needs updating
How to Fix It
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Identify which WiFi band your model supports.
Ring Video Doorbell (1st and 2nd gen) and Ring Doorbell 3/4: 2.4 GHz only. Ring Doorbell Pro 2 and Elite: both 2.4 GHz and 5 GHz. For 2.4 GHz-only models, connect your phone to the 2.4 GHz network before running the setup.
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Open Ring app and go to Device Health.
Tap the doorbell in the Ring app, then Device Health > Reconnect to WiFi. The app will guide you through re-entering your network credentials.
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Put the doorbell in setup mode.
Press the orange button on the back of the doorbell (or the setup button on the side) until the ring light flashes. The doorbell is now ready to receive WiFi credentials from the app.
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Enter your WiFi password carefully.
WiFi passwords are case-sensitive. If setup fails immediately after entering the password, double-check the password in your router admin settings and re-enter it in the app.
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Move closer to the router during setup.
Bring the doorbell (or your phone acting as a hotspot during the pairing step) within 3 metres of the router. Weak signal during the initial handshake is a common cause of setup failure. Move the doorbell to its permanent location only after it is fully paired.