Video Not Loading
Ring Smart Doorbell
Severity:What Does This Error Mean?
Ring video not loading is almost always caused by a weak WiFi signal at the doorbell or a poor mobile data connection on your phone. Check the RSSI signal strength in Device Health and move the router closer or add a Ring Chime Pro extender.
Affected Models
- Ring Video Doorbell 4
- Ring Video Doorbell Pro 2
- Ring Video Doorbell Wired
- Ring Video Doorbell 3
- Ring Video Doorbell Elite
Common Causes
- Weak WiFi signal at the doorbell location (RSSI worse than -60)
- Poor mobile data on the viewing phone
- Ring app cache corrupted
- Ring server load — temporary
- Video quality set too high for available bandwidth
How to Fix It
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Check the RSSI signal strength.
In the Ring app, go to Device Health > Signal Strength (RSSI). A healthy connection is between -40 and -60. Anything worse than -65 (e.g. -70, -80) will cause buffering, freezing, and failed live views. Improve the signal by moving the router closer or adding a Ring Chime Pro as a WiFi extender.
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Check your phone's internet speed.
Run a speed test on your phone (speedtest.net or similar). Ring live view requires at least 2 Mbps upload from the doorbell and 2 Mbps download on your phone. If on mobile data, switch to WiFi to test if the video loads correctly.
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Clear the Ring app cache.
On Android: Settings > Apps > Ring > Storage > Clear Cache. On iPhone: delete and reinstall the Ring app. A corrupt app cache can cause persistent live view failures.
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Lower video quality.
In the Ring app, go to Device Settings > Video Settings and lower the recording resolution. A lower resolution uses less bandwidth and loads faster on marginal connections.
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Restart the doorbell and router.
For battery models: remove and reinsert the battery. For wired models: trip the circuit breaker for 10 seconds. Also restart the router. Wait 2 minutes then try the live view again.