Ring Doorbell Not Connecting to Wi-Fi — What It Means & How to Fix It

What Does This Error Mean?

Your Ring doorbell can't reach your Wi-Fi network. This usually means a password change, a weak signal, or a router issue. Follow the steps below to reconnect it.

Affected Models

Ring Video Doorbell 4
Ring Video Doorbell Pro 2
Ring Video Doorbell Wired
Ring Video Doorbell 3 Plus

Common Causes

Your Wi-Fi password was recently changed
The doorbell is too far from the router
Your router is set to 5 GHz only — Ring prefers 2.4 GHz
The doorbell firmware needs an update
A temporary network glitch is blocking the connection

How to Fix It

Open the Ring app, tap your doorbell, then tap 'Device Health'.

Check if it says 'Offline' or shows a low signal strength.
Tap 'Reconnect to Wi-Fi' and follow the in-app setup steps.

You will need your Wi-Fi password ready.
Move your router closer to the door, or add a Ring Chime Pro as a Wi-Fi extender.

Ring recommends a signal strength (RSSI) of -60 or better.
Log into your router and make sure 2.4 GHz Wi-Fi is enabled.

Ring devices work best on 2.4 GHz. Some routers label it separately from 5 GHz.
Restart your router by unplugging it for 30 seconds, then plug it back in.

Wait 2 minutes for your network to fully come back online before reconnecting Ring.

When to Call a Professional

If your doorbell repeatedly fails to connect after reinstalling it, contact Ring Support. A hardware fault may require a replacement unit.

Frequently Asked Questions

Why does my Ring doorbell keep losing Wi-Fi connection?

Frequent disconnections usually mean a weak signal. Try moving your router closer, or add a Ring Chime Pro to extend coverage. Also check that your router is not rebooting on a schedule.

Does Ring work on 5 GHz Wi-Fi?

Most Ring doorbells only support 2.4 GHz Wi-Fi. The Ring Video Doorbell Pro 2 supports both bands. If your router only broadcasts 5 GHz, your doorbell will not connect.

I changed my Wi-Fi password. How do I update Ring?

Open the Ring app and tap your device. Tap 'Device Health', then 'Reconnect to Wi-Fi'. Enter your new password when prompted.