Ring Doorbell Button Not Ringing Inside the House — What It Means & How to Fix It

What Does This Error Mean?

Someone pressed your Ring doorbell but nothing rang inside your home. This usually means chime settings are off, or your in-home chime isn't compatible. Follow the steps below to fix it.

Affected Models

Ring Video Doorbell 4
Ring Video Doorbell Pro 2
Ring Video Doorbell Wired
Ring Video Doorbell 3 Plus

Common Causes

In-home chime alerts are turned off in the Ring app
The Ring Chime or Chime Pro is unplugged or offline
Your existing doorbell chime is not compatible with Ring
The doorbell button is physically stuck or damaged
The doorbell is not receiving enough power to trigger the chime

How to Fix It

Open the Ring app, tap your doorbell, then go to 'In-Home Chime Settings'.

Make sure 'Ring My In-Home Doorbell' is toggled ON.
If you use a Ring Chime, check that it is plugged in and its light is on.

Tap the Ring Chime in the app to confirm it is online.
Test the doorbell button by pressing it — watch the app for a notification.

If the app gets the alert but nothing rings, the problem is with the chime setup, not the doorbell itself.
Check that your existing indoor chime is compatible with Ring.

Go to ring.com/compatibility and enter your chime model. Some older chimes require a Pro Power Kit to work.
Check the doorbell transformer voltage — it should be between 8V and 24V AC.

Insufficient power is a common reason Ring cannot trigger a wired chime. An electrician can test this.

When to Call a Professional

If you've checked all settings and the doorbell button feels stuck or unresponsive, a technician can inspect the wiring. Low-voltage wiring issues can prevent the chime from triggering.

Frequently Asked Questions

Do I need a Ring Chime to hear the doorbell inside?

Not necessarily — if you have a wired doorbell chime, Ring can trigger it. But if you have no existing chime, you'll need a Ring Chime or Ring Chime Pro. The app will also send you a notification when someone presses the button.

My Ring app gets the notification but my chime doesn't ring. Why?

This means the doorbell is working fine but the chime connection has a problem. Check the 'In-Home Chime Settings' in the app and confirm the chime type is set correctly. Also check the wiring and transformer voltage.

Can Ring work without being wired to a doorbell?

Yes — battery-powered Ring doorbells do not need wiring at all. You can add a Ring Chime for indoor alerts. The app notification always works regardless of chime setup.