Roku Error Code 008 — Fix Connection Timeout Error

What Does This Error Mean?

Roku error code 008 means your Roku successfully connected to your Wi-Fi network but could not reach the internet. The connection is timing out before it can communicate with Roku's servers. This is usually a router, internet service, or DNS issue — not a problem with the Roku itself.

Affected Models

Roku Express
Roku Streaming Stick
Roku Ultra
Roku Premiere
Roku TV

Common Causes

Your internet service is down or experiencing an outage in your area
Your router has lost its connection to your ISP and needs to be restarted
DNS settings on your router or Roku are preventing the device from resolving server addresses
Your Roku's wireless signal is weak and dropping packets, causing timeouts
Roku's own servers are temporarily experiencing issues

How to Fix It

Check if other devices have internet. Try loading a website on your phone or laptop. If they also have no internet, the problem is with your router or ISP — not your Roku.

This single check tells you whether the problem is specific to Roku or affects your whole network.
Restart your router and modem. Unplug both from power, wait 30 seconds, plug the modem in first, wait 60 seconds, then plug in the router.

This is the single most effective fix for internet connectivity issues. It forces a fresh connection to your ISP.
Restart your Roku. Go to Settings > System > System restart. Or remove the power cable, wait 10 seconds, and plug it back in.

A Roku restart clears its network state and forces it to re-negotiate the connection from scratch.
Try changing your DNS settings on Roku. Go to Settings > Network > Set up connection > Wireless > Enter your network > Advanced settings. Set DNS to 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare).

Your ISP's default DNS servers can sometimes be slow or unresponsive, causing timeouts.
Move your Roku or router closer together, or use a wired connection. A weak Wi-Fi signal causes packet loss that results in timeout errors like error 008.

Roku devices support 2.4 GHz and 5 GHz Wi-Fi. If your router supports 5 GHz, try connecting Roku to that band for a faster, more stable connection.

When to Call a Professional

If restarting your router does not restore internet on any device in your home, contact your ISP. If the Roku is the only device with problems, and the steps below do not help, the Roku itself may be faulty. Contact Roku support at support.roku.com for warranty service.

Frequently Asked Questions

Error 008 only happens on my Roku — other devices are fine. Why?

This can happen when your Roku has a poor Wi-Fi signal while other devices are closer to the router. It can also happen if your router is blocking Roku's traffic — some routers have firewall settings or parental controls that affect specific devices. Changing the DNS settings on your Roku (step 4 above) often resolves this.

How do I know if Roku's servers are down?

Visit downdetector.com and search for 'Roku' to see if others are reporting outages. You can also check Roku's official Twitter/X account at @RokuSupport for service announcements. Server outages are usually brief and resolve within a few hours without any action on your part.

Will a factory reset fix error 008?

A factory reset should be a last resort, not a first step. Error 008 is almost always a network issue, not a Roku software issue. Try all the steps above first. A factory reset will erase all your channels and settings, so only do it if everything else fails.