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Voice Control Not Responding

TP-Link Kasa Smart Plug

Severity:

Source: OnlyErrorCodes.com — Every error code. One place.

Kasa Plug Not Responding to Alexa or Google

Note: This issue may not appear as a code on your device's display. This page helps you troubleshoot the underlying problem.

What Does This Error Mean?

Kasa smart plug not responding to Alexa or Google voice commands is usually caused by the device going offline, the Kasa skill being unlinked, or the device not being discovered. Run device discovery in the Alexa or Google Home app.

How to Fix It

  1. Confirm the plug is online in the Kasa app

  2. Run device discovery in Alexa

  3. Re-link the Kasa skill to Alexa

  4. Re-link Kasa to Google Home

  5. Use the exact device name in your voice command

Frequently Asked Questions

Kasa plug works in the Kasa app but Alexa still says it is not responding — why?

Alexa communicates with Kasa plugs via the Kasa cloud. If the Kasa cloud is temporarily slow or the Alexa-Kasa link has expired, Alexa cannot control the device even when the Kasa app works. Re-link the Kasa skill in the Alexa app.

Kasa plug responds to Alexa sometimes but not always — intermittent issue?

Intermittent Alexa response usually indicates the Kasa plug is losing and regaining its Wi-Fi connection frequently. Check the Wi-Fi signal strength at the plug location and consider a Wi-Fi extender.

Kasa plug was working with Alexa and stopped after I changed my Wi-Fi password — cause?

Changing your Wi-Fi password disconnects all smart home devices. Reset and reconnect the Kasa plug to the new Wi-Fi network in the Kasa app, then rediscover it in the Alexa app.