App Not Working / Crashing
LG Smart TV
Severity: ModerateWhat Does This Error Mean?
Apps crashing on LG webOS TVs are usually caused by outdated app versions, low storage, or a software glitch. Update the app, clear its cache, or reinstall it.
Affected Models
- LG OLED (C series, G series)
- LG QNED
- LG NanoCell
- LG UHD
- All LG webOS Smart TVs
Common Causes
- App needs updating
- TV storage full — cannot run apps properly
- App cache corrupted
- webOS firmware outdated
- Internet connection too slow for the app
How to Fix It
-
Update the app: LG Content Store > My Apps > update the app.
Outdated apps crash more often. Always keep apps updated.
-
Delete and reinstall the app.
Press and hold the app icon > select Delete. Then reinstall from the LG Content Store.
-
Clear app storage: Settings > Support > Storage > clear cache.
Cached data can become corrupted and cause crashes.
-
Update webOS: Settings > Support > Software Update.
Firmware updates fix app compatibility issues.
Frequently Asked Questions
Why does Netflix keep crashing on my LG TV?
Delete Netflix, restart the TV, reinstall Netflix. If it still crashes, update webOS firmware. Netflix requires a minimum firmware version.
Can I add more storage to an LG TV?
No. LG TVs have fixed internal storage. Delete unused apps to free space.