WiFi Not Connecting / Network Error

How to Fix It

1. Restart the TV and router.

   Go to Settings → My Fire TV → Restart on the Toshiba Fire TV. Simultaneously restart the WiFi router by unplugging it for 30 seconds. Wait for the router to fully reconnect before the TV finishes restarting — this resolves most temporary WiFi connection failures.

2. Forget and reconnect to the WiFi network.

   Go to Settings → Network on the Toshiba Fire TV. Select the saved network and choose Forget Network. Search for the network again and enter the WiFi password carefully — the password is case-sensitive and easy to mistype.

3. Move the TV closer to the router.

   Toshiba Fire TVs have a moderate WiFi range — walls and floors significantly reduce signal strength. If possible, test the TV in the same room as the router to confirm WiFi works at close range. If it only connects close to the router, consider a WiFi range extender or mesh node near the TV.

4. Set a custom DNS address.

   Go to Settings → Network → and select the connected WiFi network → Advanced → change to a static IP if available. Set DNS to 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare). DNS failures from the ISP or router can prevent Fire TV from accessing services even when WiFi is connected.

5. Factory reset the Toshiba Fire TV.

   Go to Settings → My Fire TV → Reset to Factory Defaults. This clears all settings including WiFi credentials and forces a fresh setup. After the reset, reconnect to WiFi during the setup process — a corrupted network configuration is often the root cause of persistent connection failures.