Amazon App Not Working — Crashing, Freezing & Not Loading Fixes

What Does This Error Mean?

The Amazon app is crashing or freezing due to a software glitch or outdated version. This is almost always fixable in a few steps. Start by force-closing the app and clearing its cache.

Affected Models

Amazon for iPhone
Amazon for Android
Amazon Web
Amazon Fire Tablet

Common Causes

The app has a temporary glitch that a restart will fix
Cached data in the app has become corrupted
The app version is outdated and has a known bug
Your phone's storage is nearly full, causing apps to crash
A recent phone OS update broke compatibility with the app

How to Fix It

Force-close the Amazon app and reopen it.

On Android: hold the app icon and tap 'App Info', then 'Force Stop'. On iPhone: swipe up and swipe the app away.
Clear the app's cache. Go to your phone's Settings, find Amazon, and tap 'Clear Cache'.

On iPhone, you'll need to offload the app instead: Settings > General > iPhone Storage > Amazon > Offload App.
Update the Amazon app to the latest version in your app store.

Open the App Store (iPhone) or Google Play (Android), search Amazon, and tap Update if it appears.
Restart your phone.

A full restart clears background processes that may be conflicting with the app.
Uninstall the Amazon app, then reinstall it fresh from your app store.

Your account and orders are stored online — you won't lose any data by reinstalling.

When to Call a Professional

If the app refuses to open after reinstalling and your other apps work fine, contact Amazon support. Mention your phone model and OS version — it helps them diagnose the issue faster.

Frequently Asked Questions

Why does the Amazon app keep crashing on my Android phone?

Corrupted cache data is the most common cause on Android. Go to Settings, find the Amazon app, and tap Clear Cache — then reopen it.

The Amazon app worked fine yesterday — why is it crashing today?

Amazon may have pushed an update that has a bug. Check for a newer update in your app store, which often contains a fix.

Will clearing cache delete my saved items or addresses?

No. Clearing cache only removes temporary files. Your account data, saved addresses, and wish lists are stored on Amazon's servers.