Amazon Prime Video Error 1060 — What It Means & How to Fix It

What Does This Error Mean?

Amazon Prime Video Error 1060 indicates a connectivity or playback error where the app cannot establish or maintain a stable stream. This error is most common on Fire TV and Android devices and usually points to a network issue or an app problem. Restarting your network equipment and the Prime Video app resolves this in most cases. If the error persists, clearing the app cache or reinstalling the app is the next step.

Affected Models

Amazon Prime Video Web
Amazon Prime Video Android
Amazon Prime Video iOS
Amazon Fire TV
Amazon Fire Stick

Common Causes

Your internet connection is unstable or too slow to maintain a Prime Video stream
The Prime Video app cache has become corrupt and is preventing stream initialization
Your Fire TV or Android device software is outdated and has a compatibility issue with the current Prime Video app version
Amazon's playback servers are experiencing temporary issues affecting content delivery
A VPN or proxy is interfering with the Prime Video stream connection

How to Fix It

Restart your modem and router. Unplug both from power for 30 seconds, then reconnect modem first, wait for connection, then reconnect the router.

A network restart is the first and most effective step for Error 1060. Most cases resolve here.
Restart your Fire TV or device. For Fire TV: hold the Home button on the remote > select Sleep, then unplug the Fire TV Stick from power for 30 seconds.

A full power cycle clears the device memory and forces a fresh connection to Amazon's servers.
Clear the Prime Video app cache. On Fire TV: go to Settings > Applications > Manage Installed Applications > Prime Video > Clear Cache.

Clearing cache does not remove your account. It only removes temporary stored files.
Disable any VPN or proxy on your device or router. Prime Video blocks traffic from many VPN servers. Turning off the VPN and testing directly often resolves Error 1060 immediately.

If you need a VPN for privacy, try a different server location after testing without it.
Update your Fire TV or device firmware. On Fire TV: Settings > My Fire TV > About > Check for Updates. Outdated firmware can cause compatibility issues with the latest Prime Video app.

Software updates also refresh DRM certificates and playback security components.
Uninstall and reinstall the Prime Video app. On Android: Settings > Apps > Prime Video > Uninstall. Then reinstall from the Play Store. On Fire TV, Prime Video is a system app — instead clear Cache and Data, then restart.

A fresh install eliminates any corrupted app files that cannot be fixed by clearing cache alone.

When to Call a Professional

Error 1060 is a software and network issue that you can resolve yourself. No professional help is needed. If the error persists across multiple devices and networks, contact Amazon Prime Video support through primevideo.com/help. For Fire TV devices, Amazon's customer service can also run remote diagnostics.

Frequently Asked Questions

Does Error 1060 mean my Prime membership has a problem?

No — Error 1060 is a technical connectivity or playback error, not an account or billing error. Your Prime membership status does not trigger Error 1060. Billing issues with Prime Video have different error messages related to your account or payment method. Restarting the app and your network should resolve Error 1060 without any changes to your account.

Why does Error 1060 only happen on some titles?

Some Prime Video titles are hosted on different CDN servers than others. If a specific server or content delivery node is overloaded or experiencing issues, only titles served from that node will trigger Error 1060. Try a different title — if others play fine, the issue is with that specific title's current CDN status. Wait a few hours and try the title again when CDN load normalizes.

Can Error 1060 be caused by parental controls?

Parental controls on your router can block Amazon's streaming servers and produce Error 1060. Content filtering software (Circle, OpenDNS, etc.) may categorize Amazon's CDN addresses as a blocked category. To test, temporarily disable parental controls on your router and try Prime Video. If it works, add Amazon's streaming domains to your router's whitelist.