Amazon Sign In Failed — Can't Log In to Amazon Account

What Does This Error Mean?

Amazon sign in failed because your password is wrong or your account needs verification. This is fixable in a few minutes. Use the 'Forgot Password' link to reset and get back in.

Affected Models

Amazon for iPhone
Amazon for Android
Amazon Web
Amazon Fire Tablet

Common Causes

Incorrect password entered — even a small typo causes failure
Amazon sent a verification code but it wasn't entered in time
Your account has been temporarily locked after too many failed attempts
Two-step verification is enabled and the code isn't arriving
You're trying to log in to the wrong Amazon account email

How to Fix It

Double-check that Caps Lock is off and try your password again.

Amazon passwords are case-sensitive. A single wrong character will fail.
Click 'Forgot your password?' on the sign-in page to reset it.

Amazon will send a reset link or code to your email address. Check your spam folder if you don't see it.
Check your email or phone for a One-Time Password (OTP) or verification code from Amazon.

These codes expire in a few minutes, so enter it quickly after receiving it.
If your account is locked, wait 15–30 minutes before trying again.

Amazon locks accounts temporarily after several wrong password attempts. It unlocks on its own.
Make sure you're using the correct email address. Try any other emails you may have used.

Many people have two or three Amazon accounts and don't realize it.

When to Call a Professional

If you no longer have access to the email or phone number on your account, contact Amazon Support. They have a process to verify your identity and restore access.

Frequently Asked Questions

I reset my password but still can't sign in — what now?

Try clearing your browser cookies or use a different browser. If that fails, contact Amazon Support — your account may need manual verification.

Amazon keeps asking for a verification code but I'm not getting the text.

Check if your phone number on file is correct in your account settings. Also check that your phone has signal and isn't blocking texts from short codes.

Is my Amazon account hacked if sign in suddenly stopped working?

It's possible, but usually it's just a forgotten password. Reset it immediately and then check your account for any unfamiliar orders or address changes.