Can't Sign In to Cash App — What to Do

What Does This Error Mean?

You are unable to sign in to Cash App. This is usually caused by a sign-in code not arriving or an account issue. Cash App uses a code sent to your phone or email — no password needed.

Affected Models

Cash App for iPhone
Cash App for Android
Cash Card

Common Causes

The sign-in code sent by Cash App did not arrive via SMS or email
You are trying to sign in with a different phone number or email than your account uses
Your account has been closed or restricted
Cash App is experiencing a temporary outage
Your phone carrier is blocking Cash App's verification text messages

How to Fix It

Enter the phone number or email address you used to create your Cash App account.

Cash App does not use passwords — it sends a one-time code to verify you.
Check your SMS messages or email inbox for the sign-in code.

Check your spam or junk folder if you chose email sign-in.
Tap 'Resend Code' if the code did not arrive within 60 seconds.

Make sure you have a signal or Wi-Fi connection before requesting a new code.
Try signing in with your email address instead of your phone number.

Or try your phone number if you were using email — either one linked to your account should work.
Uninstall and reinstall Cash App if the sign-in screen is frozen or not working.

A fresh install fixes many app-level glitches that block the login screen.

When to Call a Professional

If you no longer have access to your phone number or email on the account, contact Cash App Support. They can verify your identity and help you recover access.

Frequently Asked Questions

Why is Cash App not sending me a sign-in code?

Your phone carrier may be filtering the message as spam. Try signing in with your email address instead. Also make sure you have cellular service or Wi-Fi.

I changed my phone number — how do I log in to Cash App?

Use your email address to sign in instead of your old phone number. Once in, update your phone number in Settings. If you lost access to both, contact Cash App Support.

Is Cash App down right now?

Check @CashApp on Twitter or cashstatus.com for real-time status updates. If Cash App is down, the sign-in codes may not be sending until the outage is resolved.