Disney+ Error 24 — What It Means & How to Fix It

What Does This Error Mean?

Error 24 means Disney+ cannot verify that your device is authorized for playback. This is often a DRM (digital rights management) or device certification issue. Updating the app or restarting the device usually resolves it.

Affected Models

Older Samsung Smart TVs
Older LG Smart TVs
Android devices
Amazon Fire Stick (older models)
Roku (older models)
Web browsers with outdated DRM

Common Causes

Device DRM (Widevine) certificate needs refreshing
Disney+ app version is outdated
Device is no longer certified by Disney+
Browser does not support required DRM
System date and time is incorrect on your device

How to Fix It

Check that your device's date and time are set correctly.

An incorrect system clock can cause DRM certificate verification to fail. Set it to automatic if possible.
Update the Disney+ app to the latest version.

Open your app store and install any available Disney+ update. DRM fixes are often included in app updates.
Restart your device completely.

A full power cycle (not just sleep mode) refreshes the DRM certificate on most devices.
Clear the Disney+ app cache and data.

On Android: Settings > Apps > Disney+ > Storage > Clear Cache and Clear Data. Then sign in again.
Try Disney+ on a different device to confirm the issue is device-specific.

If Disney+ works on your phone but not your TV, the TV may need to be replaced or updated.

When to Call a Professional

Error 24 is self-fixable in most cases. If your device is very old and no longer supported, a new streaming stick costs under $30. Disney+ support can confirm whether your specific device model is still certified.

Frequently Asked Questions

What is DRM and why does it cause Error 24?

DRM stands for Digital Rights Management — it is the system Disney+ uses to protect its content from being copied. Your device must be certified to decrypt and play protected content. If the certification fails or expires, you get Error 24.

My device worked fine before — why is Error 24 suddenly appearing?

Disney+ sometimes updates its DRM requirements, which can temporarily break older devices. Updating the app usually resolves it after a Disney+ system update. If your device model is very old, Disney+ may have dropped support for it.

Can I watch Disney+ in a browser to avoid Error 24?

Yes — try Chrome, Firefox, or Edge on a Windows or Mac computer. Browsers use different DRM than apps, so if your app has Error 24, the browser may work fine. Make sure your browser is up to date for best results.