Disney+ Error 31 — What It Means & How to Fix It

What Does This Error Mean?

Error 31 means your account is not eligible for the offer or plan you are trying to use. This often appears when redeeming a promotional code or bundle deal. Contacting Disney+ support is usually the fastest way to resolve this.

Affected Models

All devices running Disney+
Web browser
iPhone and iPad
Android Phone
Samsung Smart TV
Roku

Common Causes

Promotional code has already been used or expired
Account already has an active subscription
Bundle offer (Disney+, Hulu, ESPN+) eligibility issue
Trying to use a student or corporate discount without qualifying
Billing country does not match the offer's eligible region

How to Fix It

Check whether the promotional code has already been used.

Most Disney+ promo codes are single-use. If it was already redeemed, it will not work again.
Verify that your account does not already have an active subscription.

Many promotions are only valid for new subscribers. An existing subscription makes the account ineligible.
Try redeeming the code directly on the Disney+ website.

Go to disneyplus.com and look for the redeem or promo code section in account settings.
Check the offer terms and conditions for eligibility requirements.

Some offers are region-specific, age-restricted, or limited to new accounts only.
Contact Disney+ support with your account email and the promo code.

Support can see whether the code is valid for your account and help apply it manually if eligible.

When to Call a Professional

Disney+ support can manually verify your eligibility and apply the correct plan. Have your promotional code or offer details ready when you contact them. Support is available via chat on the Disney+ website.

Frequently Asked Questions

I am a new subscriber but still get Error 31 — why?

Some promotional offers require you to subscribe through a specific link or partner. If you signed up directly instead of through the partner, the promo may not apply. Contact Disney+ support with proof of eligibility and they can usually resolve it.

Error 31 appeared when I tried to add the Disney bundle — what do I do?

Bundle offers (Disney+, Hulu, ESPN+) have specific eligibility rules. If you already subscribe to one of the bundle services separately, adding the bundle can trigger Error 31. Cancel your individual subscription first, then subscribe to the bundle.

Will I be charged if Error 31 appears during checkout?

No — Error 31 stops the transaction before any charge is made. Your payment method will not be billed. Once the eligibility issue is resolved, you can complete the purchase normally.