Error 42
Disney+ Streaming Service
Severity: MinorWhat Does This Error Mean?
Error 42 means Disney+ cannot connect to the internet on your device. Your Wi-Fi may have dropped or your device lost its network connection. Reconnecting to Wi-Fi or restarting your router fixes it in most cases.
Affected Models
- Samsung Smart TV
- LG Smart TV
- Amazon Fire Stick
- Roku
- iPhone and iPad
- Android Phone
Common Causes
- Wi-Fi connection dropped on your device
- Router or modem needs a restart
- Wi-Fi password changed and device not reconnected
- Device moved out of Wi-Fi range
- Internet service provider outage
How to Fix It
-
Check your device's Wi-Fi connection in the device settings.
Make sure Wi-Fi is turned on and your device shows as connected to your network.
-
Open a browser or another app to confirm internet is working.
If nothing else loads either, the issue is your internet connection, not Disney+ specifically.
-
Restart your router and modem.
Unplug both for 30 seconds. Plug in the modem first, wait for the lights to stabilize, then plug in the router.
-
Reconnect your device to Wi-Fi.
Go to your device's network settings, forget the Wi-Fi network, and reconnect by entering the password again.
-
Move your device closer to the router if the signal is weak.
Smart TVs and streaming sticks can lose connection if the Wi-Fi signal is too weak. A wired ethernet connection is more reliable.
When to Call a Professional
Error 42 is almost always a simple network issue you can fix yourself. Contact your ISP only if your internet is completely down on all devices. If just Disney+ has no connection, the issue is local to your device.
Frequently Asked Questions
Why does Disney+ show Error 42 when my phone has Wi-Fi?
Each device has its own Wi-Fi connection. Your phone being connected does not mean your TV or Fire Stick is connected. Check the Wi-Fi settings on the specific device showing Error 42.
Error 42 appeared suddenly during a show — what happened?
Your Wi-Fi connection likely dropped briefly during the stream. This can happen due to router interference, a brief ISP hiccup, or the device going to sleep. Restarting Disney+ and reconnecting to Wi-Fi should resume playback.
Can I watch Disney+ without Wi-Fi?
Yes — Disney+ allows you to download content for offline viewing in the app. You need Wi-Fi to download, but once downloaded you can watch without a connection. Downloaded content stays available for 30 days or until you connect again.