Disney+ Error 87 — What It Means & How to Fix It

What Does This Error Mean?

Error 87 means your Disney+ account has been permanently banned. This typically happens after repeated or serious violations of Disney+ terms of service. Contacting Disney+ support is your only option to appeal.

Affected Models

All devices running Disney+
Web browser
iPhone and iPad
Android Phone
All smart TVs
Amazon Fire Stick

Common Causes

Repeated terms of service violations
Fraudulent account activity or stolen payment method
Account used for commercial redistribution of content
Sharing account credentials publicly
Repeated chargebacks or billing fraud

How to Fix It

Check your email for a message from Disney+ explaining the ban.

Disney+ typically sends an email when an account is permanently banned, stating the reason.
Contact Disney+ support to request details about the ban.

Ask for the specific reason. If it was a mistake (e.g., a false fraud flag), support can reverse it.
If the ban is related to billing fraud, resolve the dispute with your bank first.

Chargebacks against Disney+ trigger automatic account bans. Reverse the chargeback and contact support to reinstate the account.
If the appeal is denied, create a new Disney+ account with a different email.

Use a new email address and a different payment method. Do not attempt to recreate the banned account.
Ensure you read and follow Disney+ terms of service going forward.

Common violations include sharing accounts with people outside your household or recording content.

When to Call a Professional

Contact Disney+ support to understand the exact reason for the ban. Bans can sometimes be appealed if they were issued in error. If the ban is confirmed, you will need to create a new account with different credentials.

Frequently Asked Questions

Can a Disney+ ban be reversed?

Sometimes — if the ban was issued in error (e.g., a false fraud detection), Disney+ support can reverse it. If the ban is for a confirmed violation, it is usually permanent. Always contact support first to understand the reason before assuming the ban is final.

Can I get a refund for unused subscription time if I was banned?

Disney+ does not typically issue refunds for bans related to terms violations. If you believe the ban was an error, include a refund request in your support appeal. Payment disputes should be handled through Disney+ support, not through your bank.

Will my other Disney accounts be affected if my Disney+ account is banned?

A Disney+ ban only affects your Disney+ access. Other services linked to your Disney account (like DisneyNOW or shopDisney) may or may not be affected. Contact support to clarify what exactly is banned.