LinkedIn Messages Not Loading or Sending — Fix Guide

What Does This Error Mean?

When LinkedIn messages won't load or send, it's usually a temporary glitch. A poor internet connection or an app bug is often to blame. Most messaging issues clear up with a restart or cache clear.

Affected Models

LinkedIn for iPhone
LinkedIn for Android
LinkedIn Web
LinkedIn Desktop App

Common Causes

Slow or unstable internet connection
A temporary glitch in the LinkedIn messaging system
The LinkedIn app has a bug that needs to be updated
Your browser has cached outdated messaging data
LinkedIn's servers are experiencing a partial outage

How to Fix It

Check your internet connection by loading another website or app.

If other sites are slow, your internet is the issue — not LinkedIn.
Close the LinkedIn app fully and reopen it, then check your messages again.

On iPhone, swipe up and close LinkedIn. On Android, tap the square button and swipe it away.
Clear the LinkedIn app cache: go to Settings > Apps > LinkedIn > Storage > Clear Cache.

After clearing the cache, reopen the app and log back in.
If using LinkedIn in a browser, press Ctrl+Shift+R (or Cmd+Shift+R on Mac) to do a hard refresh.

This forces the browser to reload the page without using any stored cache.
Update the LinkedIn app to the latest version and check if messages load after updating.

LinkedIn regularly releases fixes for messaging bugs in app updates.

When to Call a Professional

Messaging issues on LinkedIn are almost always temporary. If the problem persists for more than 24 hours and affects all your conversations, contact LinkedIn Support at linkedin.com/help.

Frequently Asked Questions

I sent a message but the other person says they never got it — what happened?

The message may have been filtered into their 'Message Requests' folder. This happens when you are not connected to the person. Ask them to check their Message Requests inbox.

LinkedIn messages load on my laptop but not on my phone — why?

The phone app may have a bug or outdated cached data. Update the app and clear the cache on your phone. If that doesn't help, uninstall and reinstall the LinkedIn app.

Can I send messages to people I am not connected with on LinkedIn?

You can send a message with a connection request, but it is limited. LinkedIn Premium (InMail) allows you to message people outside your network directly. Free accounts can only message their 1st-degree connections.