Netflix Error TVQ-ST-115 — What It Means & How to Fix It

What Does This Error Mean?

Netflix error TVQ-ST-115 means Netflix cannot connect to its servers. This is a network connectivity error on smart TVs and streaming devices. It is almost always caused by a network configuration issue — not a problem with Netflix itself. Restarting your router and TV usually resolves it.

Affected Models

Netflix on Samsung Smart TV
Netflix on LG Smart TV
Netflix on Roku
Netflix on Fire TV
Netflix on Android TV

Common Causes

The smart TV or streaming device has lost its network connection
The router assigned a new IP address and the TV's connection became stale
DNS settings on the network are preventing Netflix from resolving its servers
A temporary Netflix service outage in your region
The date and time on the TV are incorrect, causing SSL certificate validation to fail

How to Fix It

Restart your smart TV or streaming device completely. Unplug it from power for 60 seconds, then plug it back in. Do not just use the remote's power button — do a full power cycle.

A full power cycle clears the device's network state, which often resolves TVQ-ST-115 immediately.
Restart your router and modem. Unplug both devices from power for 60 seconds. Plug the modem back in first, wait 30 seconds, then plug in the router. Wait for both to fully reconnect before testing Netflix.

Router restarts refresh DHCP leases and DNS caches, which often fixes connectivity errors on streaming devices.
Check your TV's network connection. Go to Settings → Network on your TV and confirm it shows 'Connected'. Run a network test if your TV supports it.

If the TV cannot connect to your network at all, the issue is with your Wi-Fi signal or network settings — fix the connection before troubleshooting Netflix.
Check the date and time settings on your smart TV. If the clock is wrong, SSL certificates used by Netflix will fail validation and trigger TVQ-ST-115.

Most smart TVs set time automatically via the internet. If this is disabled or broken, set the time manually in Settings → General → System Time.
Try changing your DNS to Google DNS (8.8.8.8 and 8.8.4.4) or Cloudflare DNS (1.1.1.1) in your router's settings. This resolves TVQ-ST-115 caused by ISP DNS issues.

ISP DNS servers sometimes have trouble resolving Netflix's CDN addresses. A public DNS bypasses this problem.

When to Call a Professional

TVQ-ST-115 almost never requires professional help. If none of the steps below work, your ISP may be blocking Netflix traffic — contact them. You can also contact Netflix support for account-specific connectivity issues.

Frequently Asked Questions

My other streaming apps work fine. Why does only Netflix show TVQ-ST-115?

Different apps use different servers and connection methods. Netflix uses specific CDN endpoints that may be blocked or unreachable on your network. Your DNS server may also resolve Netflix's domains incorrectly while other domains work fine. Changing your DNS settings is the best first step in this situation.

Does TVQ-ST-115 mean Netflix is down?

Occasionally, yes — but rarely. Check downdetector.com to see if other users are reporting Netflix outages. In most cases, TVQ-ST-115 is a local network problem, not a Netflix outage. A router restart resolves it in the majority of cases.

TVQ-ST-115 keeps coming back every few days. What is causing this?

Recurring TVQ-ST-115 usually points to a DNS issue or an unstable internet connection. Ask your ISP to check your connection quality and DNS reliability. Switching to a public DNS permanently (like Google DNS) often eliminates recurring episodes. Also check if your router's firmware is up to date.