Can't Log In to PayPal — Common Causes & Fixes

What Does This Error Mean?

You are unable to log in to your PayPal account. This is usually caused by a wrong password, a locked account, or a security check. Most login issues are fixed in a few minutes.

Affected Models

PayPal for iPhone
PayPal for Android
PayPal Web
PayPal Here

Common Causes

You entered the wrong password too many times and the account is locked
PayPal is asking for two-factor authentication and you cannot receive the code
Your account has been limited due to suspicious login activity
You are trying to log in with an old email address
The PayPal app or website is having a temporary outage

How to Fix It

Click 'Forgot Password' on the PayPal login screen.

PayPal will send a reset link to your email address.
Check your email inbox and spam folder for the reset email.

The email comes from [email protected] — check spam if you do not see it.
Make sure you are using the correct email address for your PayPal account.

Try any old email addresses you may have used when you signed up.
If asked for a security code, check your phone's SMS messages.

The code expires quickly — request a new one if it has been more than a minute.
Check the PayPal status page to see if there is a known outage.

Visit status.paypal.com to see if PayPal is having issues.

When to Call a Professional

If you no longer have access to your phone number or email on the account, contact PayPal Support. They can verify your identity and restore access through alternative methods.

Frequently Asked Questions

Why is PayPal asking me to verify my identity when I log in?

PayPal detected an unusual login — a new device, location, or browser. This is a security check to protect your account. Complete the verification and you will be logged in.

I reset my password but still cannot log in — what now?

Your account may be limited or locked. Log in to check for any notices from PayPal asking you to complete steps. If you see nothing, contact PayPal Support.

Can I log in to PayPal without my phone number?

Yes — choose to verify by email instead when prompted. If you no longer have access to the email either, call PayPal Support for account recovery.