Comments Not Loading
TikTok TikTok
Severity: MinorWhat Does This Error Mean?
TikTok comments fail to load due to slow internet, a full app cache, or a server-side issue. Sometimes the video creator has turned off comments entirely. Clearing the cache and refreshing usually fixes it.
Affected Models
- TikTok on iPhone
- TikTok on Android
Common Causes
- Slow internet connection
- TikTok server-side issue
- App cache overloaded
- Video creator has comments turned off for that video
- Comment section temporarily hidden during TikTok review
How to Fix It
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Pull down on the comments section to refresh it.
This forces TikTok to reload comments from scratch.
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Check your internet speed — comments need a stable connection to load.
If your internet is slow, switch to mobile data or move closer to your Wi-Fi router.
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Close the video and reopen it, then tap the comment icon again.
A simple reload often clears a stuck comment section.
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Clear TikTok's cache: go to Profile > Settings > Free Up Space, then tap Clear.
An overloaded cache can cause loading issues throughout the app.
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Update the TikTok app, then try the video again. If it still won't load, open tiktok.com in a browser.
Viewing the video on the website confirms whether the issue is the app or the video itself.
When to Call a Professional
This is a minor app or network issue. No professional is needed.
Frequently Asked Questions
Why do some videos have no comment section at all?
The video creator may have turned off comments for that specific video. TikTok also hides comments on videos under review for policy violations.
Can a creator turn off comments on their TikTok videos?
Yes. Creators can disable comments on any individual video. They can also turn off comments for all videos in their account settings.
Do comments load slower on mobile data than Wi-Fi?
They can, especially on a weak mobile signal. If comments load on Wi-Fi but not mobile data, your signal strength is likely the issue.