Video Not Uploading
TikTok Social Media App
Severity: MinorWhat Does This Error Mean?
A TikTok video that won't upload is almost always a connection or file issue. Make sure you are on a strong Wi-Fi network before uploading. Check that your video meets TikTok's format and size requirements.
Affected Models
- TikTok for iPhone
- TikTok for Android
- TikTok Web
- TikTok Lite
Common Causes
- Slow or unstable internet connection
- Video file is too large or in an unsupported format
- TikTok servers are temporarily experiencing high load
- App cache is corrupted causing upload failures
- Outdated version of the TikTok app
How to Fix It
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Connect to a strong Wi-Fi network before starting the upload.
Mobile data can drop mid-upload — Wi-Fi is much more reliable for videos.
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Check your video is in MP4 or MOV format and under 10 minutes long.
TikTok has a maximum file size of 287.6 MB for videos.
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Force-close the TikTok app and try uploading again.
On iPhone, swipe up from the bottom. On Android, use the Recent Apps button.
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Clear the TikTok app cache.
In the TikTok app, go to Profile, then the three-line menu, then Settings, then Clear Cache.
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Update TikTok to the latest version in the App Store or Google Play.
Outdated apps sometimes have upload bugs that were fixed in newer versions.
When to Call a Professional
Upload issues are almost never serious enough to need outside help. If videos consistently fail on a good connection, contact TikTok support.
Frequently Asked Questions
How long can a TikTok video be?
TikTok allows videos up to 10 minutes long. Shorter videos (under 3 minutes) tend to upload faster and perform better.
Why does my TikTok video get stuck at 0% when uploading?
Getting stuck at 0% almost always points to a connection problem. Switch to Wi-Fi or move to a better signal area and try again.
What video format does TikTok support?
TikTok supports MP4 and MOV video files. For best results, use vertical 1080x1920 resolution.