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E:62:20

Sony Camera

Severity: Moderate

Source: OnlyErrorCodes.com — Every error code. One place.

Sony Camera E:62:20 — Image Stabilizer Fault Fix

What Does This Error Mean?

E:62:20 is the image stabilizer (IBIS — In-Body Image Stabilization) fault.
The sensor stabilization system can't position correctly.
Power off, wait 30 seconds, power on.
Some E:62:20 events clear after a fresh power cycle.
If E:62:20 persists, the sensor-shift mechanism is jammed or the controller has failed — Sony service required, typically 300–600 USD.

Affected Models

  • Sony Alpha A7 II
  • Sony Alpha A7 III/IV
  • Sony Alpha A9
  • Sony Alpha A1
  • Sony Alpha A7R series

Common Causes

  • Sensor-shift mechanism jammed (sometimes from impact)
  • IBIS controller chip failed
  • Foreign object inside the body affecting movement
  • Sensor stabilizer past service life
  • Recent drop or impact damaged the system

How to Fix It

  1. Power-cycle the camera.

    Turn off completely.
    Remove the battery for 30 seconds.
    Reinstall and power on.
    Some E:62:20 events are transient and clear after a clean reset.
    Take a test shot after power-up.

  2. Disable in-body stabilization.

    If E:62:20 persists, you can disable IBIS as a workaround until repair.
    Menu → Steady Shot → Off.
    The camera will work without stabilization — fine for tripod shots and well-lit scenes; harder for handheld in low light.
    This is a workaround, not a fix.

  3. Try with and without a lens.

    Some E:62:20 events appear only when communicating with stabilized lenses (OSS).
    Test with an unstabilized lens (manual or older).
    If E:62:20 only appears with stabilized lenses, there's a communication issue between body and lens stabilization.

  4. Check for recent impact.

    Have you dropped the camera recently?
    Even a moderate drop can shift the IBIS mechanism out of alignment.
    The sensor visibly shifts when IBIS is active — if you can see the sensor at an odd angle through the mount, that's a clear sign.
    Don't try to manually correct it — service required.

  5. Send to Sony service.

    Sensor-shift IBIS repair is service-only — not user-fixable.
    Sony-authorized service centers can recalibrate or replace the IBIS unit.
    Cost: 300–600 USD typical depending on body model.
    Out of warranty for older bodies, this may be uneconomical — disabling IBIS as a workaround is reasonable.

Frequently Asked Questions

Will the camera shoot without IBIS?

Yes — disable Steady Shot in the menu.
The camera works normally without stabilization.
You'll need higher shutter speeds for handheld shots and may want to use OSS lenses (with their own stabilization) more.
Many photographers shoot fine without IBIS; it's a useful feature, not essential.

Can a drop cause E:62:20 immediately?

Yes — direct impact on the sensor area or lens mount can shift the IBIS mechanism instantly.
The error appears the next time you power on.
If E:62:20 appeared immediately after a drop, that's almost certainly the cause.
Don't keep using the camera with IBIS if drop-related — get it serviced before further damage.