Rear Camera Disconnected

How to Fix It

1. Check the cable connection at the rear camera unit first

   Locate the rear camera (typically mounted on the rear windshield). Find where the cable plugs into the rear camera body. Press the connector firmly until it clicks or seats fully. A partially inserted connector is the most common cause of this alert.

2. Check the cable connection at the front unit

   At the front unit, locate the rear camera port (usually labelled REAR or marked with an icon). Unplug the cable and firmly reinsert it. On some Thinkware models, the rear camera port has a screw-lock ring — tighten it finger-tight after reinserting.

3. Inspect the cable run for damage or pinching

   Follow the entire cable route — typically run along the A-pillar, headliner, and C-pillar. Look for sections where the cable was pinched under the headliner trim, a door seal, or a panel clip. Any kinked or crushed section of the cable can break the internal conductors and cause a loss of signal.

4. Test with a known-good cable if available

   If you have access to a compatible replacement cable, swap it in to determine whether the existing cable is at fault. A faulty cable versus a faulty rear camera will behave identically — the test cable isolates the cause. Thinkware replacement cables are available from authorised dealers.

5. Contact Thinkware support if the rear camera unit itself has failed

   If connections and the cable are confirmed good but the rear camera is still not detected, the rear camera module has an internal fault. Contact Thinkware support with your model number and proof of purchase. Thinkware cameras typically have a 1-year warranty covering the rear camera module.