App Not Syncing
Peloton Fitness Equipment
Severity:What Does This Error Mean?
Peloton workout data not syncing to the phone app or third-party apps is usually an authorisation issue. Disconnect and reconnect the third-party app (Strava, Apple Health) in Peloton's Connected Apps settings.
Affected Models
- Peloton Bike
- Peloton Bike+
- Peloton Tread
- Peloton Row
Common Causes
- Third-party app authorisation expired (Strava, Apple Health, Fitbit)
- Peloton app not synced with the touchscreen account
- Background app refresh disabled on iPhone
- Peloton account logged into different email on app vs. touchscreen
- App data sync delay — workouts can take up to 30 minutes to appear
How to Fix It
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Wait 30 minutes — sync is not always instant.
Peloton syncs workout data to the cloud after the class ends. This can take 10–30 minutes to appear in connected apps like Strava or Apple Health.
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Check you are logged in with the same account on the app and the bike.
Open the Peloton app → Profile. Compare the email address to the one shown on the Peloton touchscreen under Settings → Your Account. They must match exactly.
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Reconnect the third-party app in Peloton's Connected Apps.
On the Peloton touchscreen: Settings → Connected Apps. Disconnect Strava (or whichever app), then reconnect and re-authorise. This refreshes the OAuth token.
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Enable Background App Refresh for Peloton on iPhone.
Settings (iPhone) → Peloton → Background App Refresh → On. Without this, the Peloton app cannot sync in the background when not open.
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Force-close and reopen the Peloton app.
Swipe the Peloton app away from the recent apps list on your phone. Reopen it — this triggers a fresh data pull from the Peloton cloud.
Frequently Asked Questions
How do I connect Peloton to Strava?
On the Peloton touchscreen: Settings → Connected Apps → Strava → Connect. Log in to your Strava account and authorise access. Future workouts sync automatically after the class ends.
Can I manually add a Peloton workout to Apple Health?
If sync fails, open the Peloton app on your iPhone, go to your workout history, and tap the workout. Look for the Apple Health icon to manually push that individual workout.