Map Corrupt
TomTom GPS Navigation Device
Severity: ModerateWhat it means
TomTom 'Map corrupt' (or 'The map on your device is damaged') means the map files have become unreadable.
Almost always that's because a map update was interrupted — the device unplugged, or the laptop went to sleep, partway through.
It can also be a failing SD card on models that store the map there, or internal storage going bad.
The device can't navigate until the map is reinstalled.
Affected Models
- TomTom GO, GO Discover, GO Supreme, GO Essential
- TomTom Start and Via series
- TomTom Rider
- Older TomTom units that store the map on a microSD card
Common Causes
- Device unplugged or computer slept during a map update
- SD card (on models that keep the map there) failing or pulled out mid-write
- Internal storage developing bad sectors
- An interrupted file copy through MyDrive Connect
- Device software that also needs reinstalling
How to Fix It
-
Reconnect to MyDrive Connect.
Plug the device into a computer running MyDrive Connect and log in.
It usually detects the damaged map straight away and offers to reinstall it — let it.
Keep the device connected and the computer awake for the whole download. -
Delete and reinstall the map.
If it doesn't offer automatically, in MyDrive Connect remove the map from the device, then download and install it fresh.
A clean reinstall fixes the large majority of 'map corrupt' cases. -
Test the SD card, if your model uses one.
On TomTom units that store the map on a microSD, put the card in a PC.
If the computer struggles to read it, replace it with a TomTom-recommended card — the map needs a fair amount of space and a card it can trust. -
Reinstall the device software too.
If reinstalling the map alone doesn't clear it, MyDrive Connect can also reinstall the device application.
Do that first, then the map. -
Factory reset as a last resort.
On the device, Settings > Reset (or hold the power button ~20 seconds on older units) to wipe it, then set it up again through MyDrive Connect.
Back up any custom POIs and favourites first if the device still lets you.
If a full reset and reinstall still won't take, the internal memory has failed — contact TomTom.