Google Play Services Has Stopped
Android Android Phone or Tablet
Severity: ModerateWhat it means
'Google Play Services has stopped' (or 'Google Play Services keeps stopping') means the background service that most Google features and many third-party apps depend on has crashed.
It's a noisy error because Play Services is what lets apps sign in with Google, get push notifications, check your location, and update themselves.
The usual causes are a corrupted cache, an out-of-date Play Services, a wrong system clock, or trouble with your Google account on the phone.
Affected Models
- All Android phones and tablets with Google services (Pixel, Samsung Galaxy, OnePlus, Motorola, Xiaomi global, Realme, Oppo, Nokia)
- Not applicable to Huawei phones sold without Google services, or to most Amazon Fire tablets
- Often appears alongside crashes in Gmail, Maps, YouTube, Chrome, and most banking apps
Common Causes
- Cached data for Google Play Services is corrupted
- Google Play Services or Google Services Framework is out of date
- Phone's date/time is wrong, breaking secure Google connections
- Google account on the phone has a sign-in problem
- Recent Android system update has a known bug — usually patched in the next maintenance release
- Phone is on a very old Android version Google no longer fully supports
- Permissions for Play Services were revoked
How to Fix It
-
Restart the phone.
Hold the power button and choose Restart.
This clears stuck Play Services from memory and is the fix for most one-off crashes. -
Update Google Play Services.
Open the Play Store, tap your profile, tap Manage apps & device, and update everything pending.
You can also search 'Google Play Services' in the Play Store and tap Update directly.
A version mismatch between Play Services and the apps that use it is a frequent cause. -
Clear Play Services cache (and data, if needed).
Settings > Apps > Google Play Services > Storage > Clear cache.
If the crashes keep happening, come back and tap Manage space > Clear all data — you'll be signed out and have to sign back into Google on first launch, but it fixes most stubborn cases.
Do the same for Google Services Framework and Google Play Store. -
Fix the system date and time.
Settings > System > Date & time — turn on 'Set automatically' (or 'Use network-provided time').
A wrong clock breaks secure Google handshakes and Play Services crashes hitting them.
This is a known cause that's easy to miss. -
Remove and re-add your Google account.
Settings > Accounts > Google > [your account] > Remove account.
Reboot the phone.
Then sign back into the account.
This refreshes the credentials Play Services uses and fixes 'keeps stopping' loops that survive cache clears. -
Update Android.
Settings > System > System update.
Play Services crashes are a common thing Google and the phone maker patch — install anything pending, especially after a major Android update where a known bug was the trigger. -
Factory reset only if nothing else works.
On a phone where every step above has failed, back up your data (Settings > Google > Backup) and factory reset (Settings > System > Reset).
Set the phone up fresh and add your Google account.
If even a freshly reset phone keeps crashing Play Services, the Android build for that phone has a bug — contact the manufacturer's support and check for a system update that addresses it.
Frequently Asked Questions
Why does Google Play Services keep stopping right after I unlock the phone?
That pattern usually means Play Services is trying to do something secure as soon as the phone is unlocked — sync, location, sign-in — and failing.
The two most common causes are a wrong system clock (turn on automatic date/time) and stale cached data (Settings > Apps > Google Play Services > Storage > Clear cache).
If clearing the cache doesn't help, clear data, then re-sign in to your Google account.
That combination fixes the unlock-then-crash loop in most cases without a factory reset.