Amazon Smart Plug Offline — How to Fix It

What Does This Error Mean?

Amazon Smart Plug offline in the Alexa app means it has lost its Wi-Fi connection. Unplug it for 10 seconds and plug back in. Allow 60 seconds to reconnect. If it stays offline, restart your router and re-run Wi-Fi setup in the Alexa app.

How to Fix It

Restart the Amazon Smart Plug
Restart the router
Check Wi-Fi signal strength
Run Wi-Fi setup again in the Alexa app
Deregister and re-register the plug

Frequently Asked Questions

Amazon Smart Plug offline after Wi-Fi password change — how to fix?

After changing your Wi-Fi password, you must reconnect the Amazon Smart Plug to the new network. In the Alexa app, go to the device settings > Change Wi-Fi and complete the setup with the new password.

Amazon Smart Plug light is on but Alexa says it is offline — cause?

A lit LED with an offline status in the Alexa app means the plug is powered but not connected to the Alexa cloud. Check whether your internet connection is active. If it is, the plug may need its Wi-Fi setup redone.

Amazon Smart Plug keeps going offline every few days — long-term fix?

Repeated offline events suggest either a weak Wi-Fi signal or the router dropping the plug's DHCP lease. Assign a static IP to the plug in your router's DHCP settings (using the plug's MAC address found in the Alexa app device settings).