Panasonic TV 'CI+ Module Not Authorized' — CAM Card Fix

What it means

'CI+ Module Not Authorized' on a Panasonic TV (and the related messages 'CAM not inserted', 'Card not paired', or 'Service not active') means the CI+ slot can see the CAM module but can't decrypt the channels — the smartcard inside, the module's pairing, or the broadcaster's authorisation has failed.
The TV hardware is fine; the issue is the CAM, the smartcard, or the subscription.
Most cases clear by reseating the CAM and waiting for re-authorisation, or by calling the broadcaster to re-send the entitlement signal.

Affected Models

Panasonic Viera TVs sold in Europe with CI+ slots (TX-... range)
Panasonic OLED TVs sold in Europe (GZ, HZ, JZ, LZ, MZ ranges)
Panasonic TVs paired with Sky CI+ modules, Tivùsat, Movistar+ CAMs
TVs using SimpliTV, ORF, Diveo, or Vodafone Italia CAM modules
Sets running My Home Screen 4.0 through 8.0 with a CI+ slot on the back

Common Causes

CAM module not pushed fully into the slot
Smartcard inside the CAM not seated correctly or inserted backwards
Subscription expired or not renewed yet
CAM and TV not re-paired after a software update
CAM firmware out of date — needs an over-the-air update from the broadcaster
Channel being decrypted is not part of your subscription package
CAM module faulty (rare but does happen with older CI+ modules)
Smartcard contacts dirty or scratched

How to Fix It

Power-cycle the TV with the CAM in place.

Switch the TV off at the wall for two minutes with the CAM still in the slot.
Plug back in.
Tune to a subscription channel and wait up to a minute — the CAM needs time to pair with the TV again on cold boot.
This single step clears many one-off authorisation errors.
Reseat the CAM module.

Switch the TV off at the wall.
Slide the CAM out of the slot on the back or side of the TV.
Wait 30 seconds.
Push it firmly back in — make sure it's the right way up (look at the smartcard's chip, it usually goes in chip-down).
Power back on and wait a minute for re-pairing.
Check the smartcard inside the CAM.

Pull the CAM out and gently slide the smartcard out of it.
Inspect the gold contacts on the card — wipe with a soft dry cloth if dusty (no wet wipes, no alcohol).
Slide the card back in the right way around — the chip side faces the same way the diagram on the CAM shows.
Re-insert the CAM into the TV.
Wait for the broadcaster's entitlement signal.

If you've just renewed your subscription or activated a new card, the broadcaster sends an entitlement signal over the air that re-enables decryption.
Tune to a channel from your subscription's main channel group and leave the TV on for 15–30 minutes.
The signal arrives in that window for most providers.
Switching off and on too quickly can interrupt the entitlement update.
Force a CI+ scan.

Menu → Setup → CI Information (or CAM Setup, the wording varies by year).
Look for an option to refresh, re-pair, or scan the CAM.
Run it.
The TV asks the CAM for its current authorisation status and re-syncs the pairing.
Update the TV's firmware.

Menu → Setup → System → System Update.
Newer firmware sometimes adds support for newer CAM modules and fixes pairing bugs after broadcaster software changes.
Run the update; on completion, reseat the CAM and try again.
Try the CAM in another TV (if possible).

If you have access to another CI+ TV, slot the same CAM and smartcard in.
If the message persists on the second TV, the CAM module or smartcard is the cause — contact the broadcaster for a replacement.
If the second TV decrypts fine, the issue is your TV's CI+ slot — Panasonic support can help, but a CI+ slot fault on a Smart TV often falls outside warranty repair.

When to Call a Professional

CI+ issues are usually owner-fixable for the CAM and reseating; the subscription side needs the broadcaster.
Call your broadcaster (Sky, Tivùsat, Movistar+, ORF, Vodafone, etc.) if reseating doesn't help and you're sure the subscription is paid — they can re-send the entitlement signal over the air.
Replace a faulty CAM only after confirming the same smartcard works in another TV with another CAM, since smartcards rarely fail and CAM modules occasionally do.

Frequently Asked Questions

What is the difference between 'CAM not inserted' and 'CI+ Module Not Authorized'?

'CAM not inserted' means the TV doesn't see anything in the CI+ slot at all — no electrical handshake, no module ID returned.
That's a physical problem: CAM not pushed in, contacts dirty, slot bent.
'CI+ Module Not Authorized' means the TV does see the CAM and the smartcard inside it, but the broadcaster has not granted access to the channel you're trying to watch — either the subscription has lapsed, the entitlement signal hasn't reached the card recently, or the channel isn't part of your package.
The first is a hardware reseating job; the second is a subscription / broadcaster contact job.
The two messages are sometimes shown one after the other on Panasonic sets — fix the physical seating first, then chase the broadcaster if the message changes to 'Not Authorized'.