Philips Android TV 'Home Isn't Responding' — How to Fix It

What it means

On Philips TVs that run Android TV or Google TV, 'Android TV Home isn't responding' (or 'Home keeps stopping', sometimes with a 'Wait / Close' prompt) means the launcher — the home screen itself — has crashed or frozen.
It's usually caused by a corrupted launcher cache, the TV running low on storage, a buggy app's recommendation row, or firmware that needs updating.
The TV hardware is fine; it's the software launcher that's stuck, and clearing its cache fixes most cases.

Affected Models

Philips Android TV models (OLED, The One, PUS8xxx, PUS7xxx running Android TV)
Philips Google TV models
Philips Ambilight TVs on the Android/Google TV platform
Note: older Philips Saphi-platform TVs don't run Android and won't show this

Common Causes

Corrupted cache in the 'Android TV Home' / 'Google TV Home' launcher app
TV low on internal storage (too many apps installed)
A misbehaving app feeding bad data into the home screen's content rows
Outdated firmware or launcher version with a known bug
A glitch after a power cut or an interrupted update
Too many channels/rows enabled on the home screen, overloading the launcher

How to Fix It

Cold-restart the TV.

Don't just use standby — unplug the TV from the wall for 60 seconds, then plug it back in and let it boot fully.
A genuine power-down clears the frozen launcher from memory and fixes a one-off freeze.
If 'Home isn't responding' comes straight back, work through the steps below.
Clear the Home launcher's cache and data.

Go to Settings > Apps > See all apps > Show system apps, find 'Android TV Home' (or 'Google TV Home' / 'Tv Launcher'), and choose Clear cache, then Clear data / Clear storage.
This resets the home screen to defaults — your installed apps stay, you just re-arrange the rows.
This is the fix for the large majority of cases.
Free up storage.

Still in Settings > Apps, uninstall apps you don't use and clear cache on the big streaming ones.
An Android/Google TV that's nearly full gets sluggish and the launcher starts crashing.
Keeping a few gigabytes free makes a real difference.
Update the TV software.

Go to Settings > Update Software (or System > About > System update) and install anything available.
Launcher freezes are a common thing Philips and Google fix in updates — a wired Ethernet connection makes the update download cleanly.
Disable extra home-screen rows.

In Settings > (Home screen / Customize channels), turn off recommendation rows and 'channels' from apps you don't care about.
Fewer rows means less for the launcher to load, which can stop a marginal TV from choking on the home screen.
Factory reset as a last resort.

If clearing data, freeing storage, and updating all fail, back up nothing (apps re-download from your Google account) and run Settings > General / System > Reset > Factory reset.
Set the TV up fresh and reinstall only the apps you use.
If the home screen still crashes on a freshly-reset TV, contact Philips support — that points at a firmware or hardware fault.

Frequently Asked Questions

Will clearing data on 'Android TV Home' delete my apps?

No.
Clearing cache and data on the Home launcher only resets the home screen layout — which apps appear in which row, the recommendation channels, that sort of thing.
Your installed apps, their logins, and your settings are untouched; you'll just spend a minute re-pinning your favourite apps to the top row.
It's a safe, low-risk fix and usually the one that works.