Philips TV 'Not Connected to the Internet' — How to Fix It

What it means

'Not connected to the internet' (or 'Network connection lost' / 'No internet connection') means the Philips TV either can't reach your Wi-Fi or router, or it's connected to the router but the internet itself is down.
The usual causes are a weak Wi-Fi signal where the TV sits, a router that needs a reboot, a changed Wi-Fi password the TV doesn't know yet, or simply an internet outage.
Streaming apps stop working until it's back, even though normal TV channels still play.

Affected Models

Philips OLED series (OLED808, OLED908, OLED+)
Philips The One (PUS8xxx series)
Philips PUS7xxx and PUS6xxx LED models
Philips Ambilight Android TV and Google TV models
Older Philips Saphi-platform Smart TVs

Common Causes

Weak Wi-Fi signal where the TV is (far from the router, walls or a cabinet in the way)
Router needs a reboot, or the internet line is down
Wi-Fi name or password changed — the TV still has the old details
Router set up in a way the TV dislikes (5 GHz-only on an older TV, or one combined network name)
Too many devices on the network, or DNS problems
TV's network settings glitched and need to be cleared and re-entered
Ethernet cable loose (if the TV is wired)

How to Fix It

Check whether other devices have internet.

Try a phone or laptop on the same Wi-Fi.
If nothing has internet, the problem is your router or your provider, not the TV — reboot the router and check with your ISP.
If everything else works and only the TV doesn't, carry on below.
Reboot the router and the TV.

Power the router off for 30 seconds and back on; give it two or three minutes to come up.
Then turn the TV off and unplug it from the wall for a minute, plug back in, and try the connection again.
This clears a surprising number of 'not connected' situations.
Reconnect to Wi-Fi with the current password.

Go to Settings > Wireless and Networks (or Network) > and connect to your Wi-Fi again, typing the password carefully — it's case-sensitive.
If you changed your router's name or password recently, the TV won't reconnect on its own until you do this.
Move the TV closer to the router, or use Ethernet.

Check the signal strength in the network menu.
If it's weak, move the router nearer, add a mesh node or extender near the TV, or — best of all — run an Ethernet cable from the router to the TV's LAN port for a rock-solid wired connection.
Big metal furniture and other electronics next to the TV can also kill Wi-Fi.
Set DNS manually as a test.

In the network/IP settings, switch from automatic to manual and set the DNS to 8.8.8.8 (and 8.8.4.4 as the secondary).
A flaky DNS from your provider can leave the TV 'connected' to Wi-Fi but unable to load anything.
If that fixes it, you can leave it set that way.
Clear network settings, then re-add — or reboot harder.

If it still won't connect, forget the network in the TV's Wi-Fi list and add it fresh.
On Android/Google TV Philips models, you can also clear data for the apps that complain, or as a last resort run a factory reset (Settings > General > Reset).
If the TV refuses Wi-Fi even sitting next to a working router that other devices use fine, contact Philips support.

Frequently Asked Questions

My Philips TV connects to Wi-Fi but apps still say there's no internet — why?

That usually means the TV reached your router but not the wider internet — most often a DNS problem, an internet outage, or the router handing the TV a bad address.
Reboot the router first.
If that doesn't help, go into the TV's network settings, switch to manual IP/DNS, and set the DNS to 8.8.8.8 and 8.8.4.4 — Google's public DNS often clears it.
Also check your provider isn't having an outage, since the TV can be perfectly connected to your home network while the internet beyond it is down.