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102

Samsung Smart TV

Severity: Moderate

Source: OnlyErrorCodes.com — Every error code. One place.

Samsung TV Error Code 102 — Smart Hub Connection Issue

What Does This Error Mean?

Error 102 is specific to the Samsung Smart Hub — the TV can connect to the internet but can't reach Samsung's services.
Most cases clear with a Smart Hub reset (Settings > Support > Self Diagnosis > Reset Smart Hub).
The reset doesn't wipe your TV's main settings — just the smart features that are stuck.

Affected Models

  • Samsung QN90C
  • Samsung S95C OLED
  • Samsung The Frame
  • Samsung Crystal UHD CU8000
  • Samsung Tizen smart TV

Common Causes

  • Samsung Smart Hub server reachability issue (sometimes a Samsung-side outage)
  • TV's stored Smart Hub session corrupted
  • Region setting on the TV doesn't match the network's geo-location
  • Smart Hub authentication token expired
  • Outdated Tizen firmware causing handshake failures

How to Fix It

  1. Reset Smart Hub.

    Settings > Support > Self Diagnosis > Reset Smart Hub.
    You may be asked for the Smart Hub PIN — default is 0000.
    This clears Smart Hub data without affecting the rest of the TV.
    Most error 102 cases clear after this single step.

  2. Check internet works.

    Go to Settings > Network > Network Status.
    You should see 'Connected' for both Network and Internet.
    If Internet shows disconnected, that's a wider network issue — fix that first.

  3. Check the TV's region setting.

    Settings > General > System Manager > Time > Time Zone.
    The region needs to match the country your TV is actually in.
    A mismatched region can cause Samsung's regional Smart Hub servers to refuse the connection.

  4. Update the Tizen firmware.

    Settings > Support > Software Update > Update Now.
    If an update is available, install it.
    Older Tizen versions sometimes can't handshake with current Samsung servers — the update brings the protocol up to date.

  5. Power-cycle the TV.

    Unplug the TV from the wall for 60 seconds.
    Plug back in.
    This is a stronger reset than the remote-button restart — clears all stuck state including network sessions.

Frequently Asked Questions

Will Reset Smart Hub delete my TV settings?

No — only Smart Hub data.
Your picture settings, sound settings, channel list, HDMI inputs, and TV configuration stay exactly as you have them.
What gets reset: installed apps, app login data, Smart Hub PIN, voice command history.
You'll need to re-log into streaming apps after.

Is error 102 ever Samsung's fault?

Yes, occasionally.
Samsung Smart Hub servers do have outages — usually short-lived but real.
Check downdetector.com for 'Samsung Smart TV' or 'Samsung Smart Hub'.
If reports spike right when you see error 102, you're seeing a Samsung-side issue and there's nothing you can fix on your TV.