Samsung TV Error Code 107 — Server Unreachable

What Does This Error Mean?

Error 107 means the TV connected to the network but the specific server it's trying to reach isn't responding.
Most often this is Samsung's account server, an app's authentication server, or a regional CDN.
Restart the TV and router.
Change DNS to 8.8.8.8.
Sign out and back into the affected app.
One of these usually clears it.

Affected Models

Samsung QN90C
Samsung S95C OLED
Samsung The Frame
Samsung Crystal UHD CU8000
Samsung Tizen smart TV

Common Causes

Samsung account server temporarily unreachable
Streaming app's authentication endpoint slow or down
ISP routing problem to a specific server (rare but happens)
Router blocking outbound HTTPS to a specific destination
Login session expired and re-auth failing

How to Fix It

Cold-restart the TV.

Hold Power on the remote for 10 seconds.
Or unplug the TV for 60 seconds.
The cold restart clears any cached server-resolution data and forces fresh lookups on next connection.
Restart the router.

Unplug for 30 seconds, plug back in, wait 2 minutes.
If 107 persists across multiple apps after a TV restart, the network is the layer to fix.
Set DNS to 8.8.8.8 manually.

Settings > General > Network > Network Status > IP Settings > DNS Setting > Manual.
Enter 8.8.8.8.
Bypasses your router's DNS, which often fixes server-resolution issues.
Sign out and back into the affected app.

Open the app's settings, sign out, sign back in.
If 107 only appears in one app (Netflix, Disney+, etc.), the issue is that app's session — not the wider network.
Re-login renegotiates authentication.
Check Samsung server status.

If 107 affects multiple Samsung-specific functions (Smart Hub, Samsung Account, voice), check downdetector.com for 'Samsung'.
A spike in reports means Samsung's servers are having problems and you'll need to wait it out.

Frequently Asked Questions

What's the difference between Samsung error 102 and 107?

102 is Smart Hub-specific — the TV can't connect to Samsung's smart features.
107 is broader — any server endpoint can't be reached.
102 is fixed by Reset Smart Hub.
107 is more often a network or DNS issue.
If both appear, fix the network first — 107's fix often clears 102 too.

Will a factory reset clear error 107?

Sometimes, but it's the heaviest hammer.
Factory reset wipes all app data, Wi-Fi credentials, and personal settings.
Try DNS change, app re-login, and TV/router restart first.
Reserve factory reset for cases where everything else has failed and the issue persists for days.