Samsung TV Error Code 116 — Software Update Server

What Does This Error Mean?

Error 116 appears when checking for software updates — Samsung's update server isn't reachable from your TV.
The TV continues to work normally; you just can't update right now.
Try again later or use the USB update method as a workaround.
This is one of the least urgent error codes Samsung shows.

Affected Models

Samsung QN90C
Samsung S95C OLED
Samsung The Frame
Samsung Crystal UHD CU8000
Samsung Tizen smart TV

Common Causes

Samsung's regional update server temporarily unreachable
ISP routing issue to update server
Router firewall blocking the update download
TV is on a region that has no current update available
Network conditions too poor for the large update download

How to Fix It

Try again in a few hours.

Update servers are sometimes briefly unavailable for maintenance.
Most error 116 cases clear within a few hours without you doing anything.
If you're not desperate for the update, just check back later.
Restart the TV and router.

Cold-restart both.
Network changes can clear stuck routing.
If 116 was caused by a transient routing issue between you and Samsung's update server, this often fixes it.
Update via USB drive instead.

Download the latest firmware for your specific model from samsung.com/support.
Extract the zip file to a USB drive's root directory.
Plug the USB into your TV.
Settings > Support > Software Update > Update Now > the TV detects the USB and offers the update.
This bypasses the network entirely.
Check your model's update status.

Visit samsung.com/support, enter your model number, and look at the support page.
If no firmware update has been released for your model recently, error 116 may simply mean 'no update available' — not a real error.
Older TV models may stop receiving updates entirely.

Frequently Asked Questions

Do I need to update my Samsung TV?

Updates fix bugs, improve app compatibility, and patch security issues.
Most users don't need to chase updates — they happen automatically when available.
If error 116 appears once when you manually check, it's not urgent.
If your TV has worked fine, you can ignore the update for now.

Will using USB update void my warranty?

No — Samsung supports USB updates as the official offline update method.
The firmware files come directly from Samsung's support site, signed and verified.
USB update is what Samsung recommends when network update fails — it's not a workaround, it's an official path.