Sony TV Error Code 2123 — Server Unavailable

What Does This Error Mean?

Error 2123 means the TV reached the network but the server it's trying to talk to isn't responding.
Almost always this is the streaming service's side — Netflix, Disney+, etc., temporarily down.
Wait 5–15 minutes and try again.
If multiple services show 2123 simultaneously, your DNS may be misbehaving — change to 8.8.8.8.

Affected Models

Sony Bravia A95L OLED
Sony Bravia X95L Mini LED
Sony Bravia X90L
Sony Bravia A80L
Sony Google TV (current generation)

Common Causes

Streaming service experiencing an outage (most common)
Sony Google TV services briefly unreachable
Router DNS unable to resolve service URLs
ISP routing issue to specific servers
App-side authentication server temporarily down

How to Fix It

Wait 10–15 minutes and try again.

Most 2123 events are short-lived server hiccups.
The error often clears itself before you finish the rest of the troubleshooting.
Coffee break, then try again.
Check whether other apps work.

Press Home, try a different app.
If only one is throwing 2123, that service is having issues.
If multiple are failing, your network is the problem — usually DNS.
Change DNS to 8.8.8.8.

Settings > Network > Network Setup > Advanced > DNS Settings > Manual.
Enter 8.8.8.8 (Google's public DNS).
Bypasses your router's DNS, which clears most multi-app 2123 cases.
Sign out and back into the failing app.

If just one app shows 2123, the issue may be your login session expired.
Open the app's settings, sign out, sign back in.
The app re-authenticates with the server which often clears the error.
Check downdetector.com for the service.

Open downdetector.com on your phone, search for the service.
If reports are spiking right now, you're seeing a real outage and there's nothing to fix on your TV.
Wait it out — usually 1–2 hours.

Frequently Asked Questions

What's the difference between Sony error 2123 and 2200?

2200 means no network at all — the TV can't see Wi-Fi or Ethernet.
2123 means the network is fine but a specific server isn't responding.
If you have 2200, fix the network.
If you have 2123, the network works — it's a server issue, usually external.

Will resetting the TV fix error 2123?

Usually not — because 2123 is rarely a TV-side issue.
The TV connects fine, but the destination server isn't answering.
Resetting wipes settings without addressing the cause.
Save factory reset for cases where the TV itself is misbehaving — 2123 isn't usually one of them.